Metric Tab in Alert Record
How to hide the Metric Tab in the Alert Related list in Service operation workspace
Forum Posts
Service Builder UI List/Form buttons in SOW
Hi, When installing "Service Builder" it comes with 4 UI actions for creating and updating Service and Offerings.The actions are working in Core UI but they are not configured to work on SOW. Can anyone here in the community assist with how I should ...
Resolved! "Actions" In Agent Assist
Hi How do you add actions in Agent Assist?Like "Attach", "Helpful", We want to add our custom actions
SOW Usage
Hi, I would like to know if it's possible to track who use SOW? We try to migrate from classic UI to SOW, but users are not very happy with workspaces. So, I would like to see who use it and who does not. We have User Experience Analytics installed,...
Multi-assignment in Workforce Optimization for custom RITM records
Hi everyone,I’m working on Workforce Optimization for ITSM and I have a requirement to enable multi-assignment for a custom RITM record.I tried updating the record in the sn_wfo_work_sched_work_config table by modifying the "Assigned to field", which...
Weird Issues in custom Workspace using UI Builder
Hi Everyone Not sure if I would get any replies as such but this is actually a pretty basic question to which I have never ever heard anything remotely anywhere and thats pretty strange . I will begin by saying that UI Builder is cool and "heart num...
How to pull incident list which are SLA Business percentage is 75% or more than 75% ?
Hi All, Actually I have a requirement that , in workspace we have create new List called "SLA Due", so which pulls the list of incidents which are SLA Business percentage is 75% or more than 75% ? Please help me to achieve this ThanksDeepika
How to make the List View's preview icon popup details of an Incident fields Read only
Hi team,How to make the List View's preview icon popup details of an Incident fields read only for ITIL role/Service desk agents Thanks
Playing an .mp3 uploaded file without downloading.
How can we play an .mp3 file using any audio player on page without downloading.in this section (Listing page) Location - All >> Interaction >> manage attachments >> uploaded file listingIs it possible?
Playbook Footer Character Limit
Are there any title and footer character limits to set in the Playbook Activity UI layout?Is it possible to change them?Currently, if the footer exceeds 60 characters, it cannot be written in all.
Next Experience, Navigation, and Access Task - Failing
I have completed all the steps required but the "Validate Task" keeps on failing.I have tried to multiple times but same error.I have terminated the instance and created a new one but same error as shown below.I am unsure why, please help Error: Did ...
Service Operations Workspace is missing a Change Request type - how do I add it in?
Hi all,I'm trying to set up our SOW for migrating over from Agent Workspace. However I'm a little lost with this issue. The landing page that you go onto to create a new change request is missing one of our change request types. It's missing our Non-...
Resolved! onChange client script is not working in service operation workspace
here is I written the code, function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } //Type appropriate comment here, and begin script below var asg = g_form.getReference...
Dashboards in Service Operations Workspace
We are preparing to launch Service Operations Workspace, and our User Acceptance Testers have inquired if it's worthwhile to recreate dashboards already in use in the normal UI view.
Adding the Quick Messages for email in the SOW to use in the compose section
Hello community, We just activated the Next Experience UI and migrated our Itil Agents to Service Operations Workspace this morning. During our testing phase, we miss this topic...The Quick message to use for email, are still in the window that you n...
