Incident searched in Global Search of SOW is opening in platform view instaed of workspace view.
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
2 hours ago
Incident searched in Global Search of Service Operation Workspce is opening in platform view. It should open in workspace view. This functionality is working in Agent workspace but not in Service Operation Workspace. Also, it's working fine if Next Experience is "OFF". But it's not working if Next experience is "ON". NOTE: AI Search is enabled for Global Search Please provide the solution that will be helpfull for me. Thanks,
0 REPLIES 0

