Is it possible to automate the incident/change and other modules workflows in SOW workspace via ATF

ASN18
Tera Contributor

‎02-03-2025 04:38 AM

As I'm new to ATF need help with below points.

1. Is it possible to automate the incident/change/catalog and other module workflows in SOW workspace via ATF.

2. As I'm trying to fetch the record, created in SOW workspace again, using the Open an existing record step but it is giving the error that a sys_id is not present.
2.Unable to fetch the sys_ID using script as well.

3.Tried using the custom components but to a very limited extent.

Can anyone please guide me in this.

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Shaqeel
Mega Sage

‎02-04-2025 04:08 AM

Hi @ASN18 

 

No It is not possible in SOW workspace.

It is one of the limitations of ATF.


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Regards

Shaqeel
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