I created a custom link on the caller record called Recent Requests (link to how I did it: https://www.servicenow.com/community/service-operations-workspace/update-caller-record-in-sow/m-p/35...). The problem I have is that itil users can't see the new link. They can see the link to Recent Incidents on the caller record but can't see the link to Recent Requests. What's more bizarre to me is that I cloned the Recent Incident link in order to create the Recent Requests link
Logged in as an admin
Logged in as an itil user
Any thoughts/ideas/suggestions are greatly appreciated!
