Hi @ramireddysa,
The reason you're not finding a record on sys_declarative_action_assignment for incident_task is that the New button assignment almost never sits at the child table level, it usually lives on the parent, task. Since incident_task extends task, that's where the related list action is actually defined.
- sys_declarative_action_assignment: filter Action model = Related list and Action label = New, then look for the record where Table = task, not incident_task.
- Action Exclusion: open that task-level record, go to the Action Exclusions related list, and add a new row with Table = incident_task and Exclude this table checked.
- Table field quirk: on some versions the Table field on the exclusion record shows blank or gets wiped on save. If that happens, temporarily change that field's type on sys_workspace_declarative_action_exclusion from Table Name to String, save the exclusion with incident_task typed in, then switch the field type back.
- UI Builder override: also check the related list component config for that incident_task list on your SOW page, a Create action toggle there can override the table level exclusion.
Clear your browser cache after saving, declarative action changes are cached client side and won't reflect until you do.
If it's still showing up after all that, share your instance version and I'll take another look.
Thank you,
Vikram Karety
Octigo Solutions INC
