not able to see the "Available" option.

sarikas22133058
Tera Contributor

yesterday

I am facing an issue. I referred to the document for the new feature and followed all the steps mentioned in it. However, I am not able to see the "Available" option.

If there are any additional steps required to make this option visible or selectable, please let me know. I would appreciate your help.

Doc Link:-Accept a live chat from a requester • Australia IT Service Management • Docs | ServiceNow

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Tanushree Maiti
Tera Patron

2 hours ago

Hi @sarikas22133058 

 

1. Ensure you have Australia versioned instance.

2. Ensure you have 

Role required: sn_service_desk_agent

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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sarikas22133058
Tera Contributor
In response to Tanushree Maiti

2 hours ago

Hi @Tanushree Maiti ,
I checked i have Australia version instances and this role also "sn_service_desk_agent" but still not able to see the "Available" option.

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