not able to see the "Available" option.

[sarikas22133058]

I am facing an issue. I referred to the document for the new feature and followed all the steps mentioned in it. However, I am not able to see the "Available" option.

If there are any additional steps required to make this option visible or selectable, please let me know. I would appreciate your help.

Doc Link:-Accept a live chat from a requester • Australia IT Service Management • Docs | ServiceNow

[Tanushree Maiti]

Hi @sarikas22133058 

1. Ensure you have Australia versioned instance.

2. Ensure you have 

Role required: sn_service_desk_agent

[sarikas22133058]

Hi @Tanushree Maiti ,
I checked i have Australia version instances and this role also "sn_service_desk_agent" but still not able to see the "Available" option.