On-Call configuration in Service Operations Workspace

[Beth Clingenpee]

With the latest update for the SOW users can now manage their on-call schedules within this workspace. The problem we have encountered is that the groups available to select are not all on-call groups. When the user clicks in the group select box to choose their group's schedule, all available groups are shown - even one set up for license assignment, user criteria, and knowledge. We would like this list to only show groups that have on-call schedules or at the very least only groups that are listed as the type of support - like "24x7" or "M-F 8-5". I have not been able to find where this can be set up. The current list is messy and requires the users to have to filter through lots of different groups. Any help is appreciated!

[Beth Clingenpee]

Thanks David! I do think those settings are ones we also found, but didn't have the capacity to explore more. Maybe we will have time to take another look at this again. I appreciate your help!

Beth

[Louis28]

@Beth Clingenpee & @David_Holmes , 
My team is in the same situation as you all. We recently raised an Idea on the Idea Portal for this feature to be implemented (Create easy configuration for filtering Group Types for On-Call Schedules)

In the meantime if we get our workaround in place, I'll provide any updates here.