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On Call in Service Operations Workspace Question

Richard Batist1
Tera Contributor

‎04-17-2026 07:53 AM

When setting up a team's on call escalation policies, is it possible to notify a different team's on call rotation in an escalation?

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Tanushree Maiti
Tera Patron

‎04-17-2026 08:47 AM

Hi @Richard Batist1 

 

Check this Similar kind of community post. It might help you.

Escalation Setup in On-call Schedule 

 

Refer this as well.

https://www.servicenow.com/community/developer-forum/on-call-escalation-policy/m-p/3521965

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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