On Call in Service Operations Workspace Question

Richard Batist1
Tera Contributor

7 hours ago

When setting up a team's on call escalation policies, is it possible to notify a different team's on call rotation in an escalation?

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Tanushree Maiti
Kilo Patron

6 hours ago

Hi @Richard Batist1 

 

Check this Similar kind of community post. It might help you.

Escalation Setup in On-call Schedule 

 

Refer this as well.

https://www.servicenow.com/community/developer-forum/on-call-escalation-policy/m-p/3521965

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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