Oncall calendar scheduling icon for service operations workspace

[Victor43]

Hi everyone,

I just recently upgraded our sandbox instance to Xanadu.  We currently use Service Operations Workspace.  I can't seem to enable the scheduling icon on the left side to enable the on-call scheduling calendar for a user.  I've added the oc_read role to everyone's profile but still no luck.

Any help would be appreciated

[Haseeb-Ahmed]

Hi @Victor43 ,

Can you provide more information, is it disabled/hidden? any screenshot will also help

[Victor43]

Here's a screenshot of my Xanadu developer instance.  I can't seem to figure out how to activate the calendar icon, nor the team or the dashboard icon.  I've checked through the documentation but I'm not sure if I'm missing something.

[jtshone]

 did you manage to find a solution as my developer has the same issue currently?

[jxsaxton421]

Are you saying that when you click the Schedules icon --- nothing appears on the screen? I am also facing this problem but the docs seem to show it should load. I do not have the role listed in the docs so maybe it's that? 

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/service-operation...