Open Reports on New Window

[PedroJuanTorres]

After selecting a Dashboard to be the homepage of Service Operations Workspace I wanted to add a behavior that I'm still to find a solution in the community:

Is it possible to make interactions with the reports appear in a different window?

Example:
If I have one Pie Chart report that shows all opens incidents grouped by Assignment Group. I want so when the user clicks on the part of the pie chart for group X the results with the incidents for that slice of the pie to appear in a different window. By default the data appear all the way in the bottom of the homepage and some users have found this confusing because if I have a long Dashboard the information clicked on the first reports only appears in the bottom of the page.

[Vikram Reddy]

Hi @PedroJuanTorres,

This is just how the classic Dashboard component behaves as a workspace homepage: drilldowns render inline, and the report property for opening drilldown "in a new window or tab" doesn't reliably fire here, it's really built for the Platform Analytics experience and Dashboard Designer. Same story with the Chart interaction setting (Go to data view / Go to URL), it only works in those two contexts.

The real fix is swapping the Dashboard component for individual Data Visualization components built in UI Builder instead:

• Turn on Enable Drill Down on the component's config tab
• Add a handler on the Events tab to route the click somewhere specific, instead of letting it expand inline

Thank you,
Vikram Karety
Octigo Solutions INC