Display Choice List Hint in Workspaces

[AronetteG]

Choice list hints displayed in the list view are currently unsupported in the workspace view.  If anyone has the need and you have access to the Idea Portal, you can upvote the Idea - Display Choice List hint in workspace view .

One of my users requested it, and it would be useful especially for our level 1 helpdesk techs who work exclusively in the Service Operations Workspace.

See images for examples.

[Vikram Reddy]

Hi @AronetteG,

Confirmed not supported, and it's by design rather than a bug you can patch around. In your List View.jpg the platform list renders the choice hint from sys_choice as a hover tooltip next to "Application (local instal)" ("Jabber, MS Office apps, Software Center, Snag-It"). In your SOW View.jpg the same choice dropdown is open on the same record, same field, and there's just no hint anywhere, UI Builder's choice component doesn't have a slot for that hint text at all. ServiceNow itself documents this as a known limitation (KB1006185, field hints in Workspace), and I've seen the same "not supported in workspace, no workaround" answer from ServiceNow staff on a nearly identical thread here in this board.

Since you can't surface the native hint, the practical fallback for your L1 techs is to fake it with a field message triggered from an onChange or onCellEdit client script on the category/subcategory field:

• g_form.showFieldMsg(fieldName, hintText, "info") called when the relevant choice is selected, so the tech sees the same "applies to Jabber, MS Office, etc." guidance as inline text instead of a hover tooltip
• Wrap the call in a short setTimeout (300-500ms), field messages in configurable workspace are known to flash and vanish almost immediately if fired synchronously on the change event
• If you want it visible before selection rather than after, put the same text in the field's Help text (sys_documentation) and expose it through a UI-B annotation or a description decorator on the form section, that's a different code path than the choice hint and does render in Workspace

It's not a true hover hint and it won't cover every choice value unless you script conditions for each one, but it's the only way to get that context in front of agents today. Your idea is the right one to keep upvoting, this has been asked for since UI Builder choice fields shipped and hasn't moved.

Thank you,
Vikram Karety
Octigo Solutions INC

[MOHAMEDIMRM]

@Vikram Reddy can you help me with this
https://www.servicenow.com/community/incident-management-sow-forum/dynamic-data-binding-in-ui-builde...
this is my above issue in SOW data Binding

[Vikram Reddy]

Hi @MOHAMEDIMRM , I replied directly to your question thread. Thank you