Prevent rename attachment file in the SOW

[Heroes91]

Hello everyone! 

Does someone know how to prevent/restrict the renaming of any attachment file in the Service Operation Workspace?

That Rename Action/Link should only be visible to admin users. So! Even if an itil user uploads a file, he should not be able to rename it afterwards. Only admin must have the possibility to rename an attachment. Does someone have any idea how I could achieve this?

What I have done so far but without success. 

I have found out about this ACL sys_attachment.file_name with the following sys_id 7eb46337870133006d3c1f0497cb0b94. Even though I modified to only work for admin users, non-admin users were still capable of seeing the rename Action/Link and rename the attachment. 

Furthermore, I found out through the knowledge article KB0758956, that there is an UI - Macro called attachment_entry with the following sys_id 2c43bf710a0a0b39001e825b1ea82b4f. In the Article, it is said that it should be possible to achieve my goal when adjusting the macro. But it did not work. 

May someone already did something similarly? I will be pleased to any help. 

Kind regards

Heroes 

[Heroes91]

Hi @GlideFather, 

well! Only admin users should have the possibility to rename the attachment. 

Regards

Heroes

[GlideFather]

@Heroes91 it will be close to impossible in my opinion 😞 either nobody can do it which would be still super difficult and adding extra condition on who can and who cannot rename it will be much more efforts than the gains... 😞 please try to persuade your client not to do that