Redirect an agent to the CSM/FSM landing page / default home page for users.
Hi there,We're currently working on a project for a customer, CSM/FSM Workspace to be the default home page for users. Thanks,Madhusudhan.
Forum Posts
Create new Upcoming section in the new Service Operations Workspace landing page
Hello everyone, We have the following requirement to implement in the Service Operations Workspace new landing page for Change Managers, a similar Upcoming section (without Today and Tomorrow options) but with a link as the below one: that will say "...
How to auto refresh Visualizations and Lists in service operations workspace?
Hello, I want to auto refresh Visualizations in service operations workspace every 15 seconds. And also auto refresh list below the Visualizations in service operations workspace every 15 seconds. Thanks and Regards, Raja
Recieving "Internal Server Error (500)" when opening Service Operations Workspace.
We have recently upgraded our instances to Vancouver Patch 5 and when opening Service Operations Workspace as an admin or non-administrative user an "Internal Server Error (500)" appears. You can continue to use the workspace however the error contin...
Create Request UI Action button on Interaction form in SOW
Hi All, I'm facing a challenge in SOW workspace in leveraging the code behind the "Create Request" UI action button on interaction form. We have a requirement to open the selected catalog item if Request category is chosen on interaction form. So, I'...
Open embedded Topic page via new tab menu (plus sign) from workspace
Hi,We’re trying to configure the workspace so that clicking on the plus sign opens an embedded topic page. I understand that this involves setting up the chrome_tab UX page property.Does anyone know how to correctly configure the routeInfo and condit...
Roles in Cards for SOW Workspace
Where do I change the roles for each Service Operations cards on the Overview tab? I know that we can edit the cards on the SowIncidentLandingPageUtils ScripInclude, but couldnt find a way to edit the roles. function include({imports}) { let serv...
Edit "[opened for] tasks" section in "Requester information" sidebar on Interaction
Hello, I am attempting to edit a few things within the "Requester information" sidebar on the interaction record. I need to be able to edit the default filter of the tasks that are being checked in the "[opened_for] tasks" section of the sidebar comp...
Audio alert for new ticket in Service now portal
Hello Team,Someone please help me to set Audio alert for new ticket & any new update in already existing ticket in Service now portal. Regards,Subodh
Service Operation Workspace (SOW) - Alert Overview
Hi all, We've just install Xanadu on our non-production instance and when we open an alert on SOW, we see a new tab 'Overview'. This tab is only visible to non-admin users and we don't know how to make it also visible to admins (usually it's the othe...
Users in the group are not able to view reports
Hi, For a requirement, we have created a custom table for service requests, created a custom portal to raise service requests for custom categories that are stored in custom table created. Also, created a support team with 9 users in that group who w...
No list view when interacting with newly added donut visualization
Hi everyone, I'm back with another question regarding donuts on SOW. I've found the SOW v5.0 configuration guidance PDF and some other posts about customizing the donut visualizations on the overview page in SOW, but I'm running into an issue with a ...
In Service Operation Workspace, the Interactions sub categories missing for ITIL users compare to AW
Hi Team, On Service Operation Workspace, Interactions sub categories list's are missing for ITIL user, however admin users can see all Interactions sub categories. But on Agent workspace all Interaction sub categories list are visible for the users: ...
Redirection on report data to SOW page
Hi, I have created Dashboard that has different reports like, regular reports, interactive filters and performance analytic reports which is taking data mostly from sc_req_item table. These reports are for RITM's which are created from custom portal ...
