In the old UI, we created a custom formatter that showed all work notes and customer comments for all SCTASKs belonging to an RITM. We did this because notes are often missed, causing the fulfiller to do something or communicate something that creat...
I'm working on Service Operations Workspace (SOW) and I need to restrict 'Change Request' records from appearing and opening via the workspace's search bar. note:I do not want to restrict this in global search — only in the SOW workspace search bar.I...
Hello Community,Good Day!While working on a requirement mentioned in the SOW (Service Operation Workspace), I accidentally clicked on the "Close option" and now it is no longer visible in my view. Could someone please guide me on how to restore or r...
In the SOW, I'm submitting a catalog item from an Interaction. Once the catalog item is submitted, it is redirecting to the below status page. We are trying to update the Request status page in service operations workspace(SOW) I see the status is co...
Hi everyone ! I'm having a problem with the 'Edit' button in the SOW, highlighted in red in the screenshot below. The button isn't always available in lists, whether in 'Lists' or 'My Lists'.But I realize that with the admin role, it's guaranteed to ...
Hi, On Interaction record, I want to swap the "Create Request" and "Create Incident" button position on Service Operations Workspace, Please find attached screenshot.I changed order of both UI actions in sys_ui_action but it didn't work.I also tried ...
I want to change the text in this 2 place. How can i do that?In employee center
In live agent chat once a conversation has been initiated after a period of inactivity (150 seconds) the end user gets he following message:"The conversation is timing out, are you still there?"if no further response ( a further 240 seconds) the ch...
Hi allI have had a request to add a tab within the catalog task form within Service Operations Workspace. Where we currently have "Details" and "Related records", they would like a 3rd option/menu , "RITM Comments" (see attached for where they would ...
Hi we currently have maximum wait time set to 2 minutes 30 but we don't really want this to time out so quickly and as such we are thinking of changing this setting to a longer period.Is it possible for the end user to receive messages every 90 secon...
Good Day, I am encountering an issue on the sysapproval_approver table with regards to approving and rejecting Knowlegde articles. We have specific users that when not in Service operations workspace they can see the approve and reject button but wh...
Hi , I have requirement of configuring announcements in SOW , it should be visible for local IT and end users.and also based on my region i should be able to see only those particular announcements in my SOW.
Can anyone provide instruction on how to remove 'Share' from the pop-menu off of the 'My Lists' menu in SOW? See attached image.
In Express View List, I need to redirect "Create Incident" action to the "Quick Incident" UI action which is available OOB, How should I do this?Or How we can modified the general actions mentioned in attachment
Hello community members, has anyone added "affected Ci" button in service operation workspace on outage table (related list)? I followed this article , but it didnt work on SOW. Ideally , it should have been present by the system, but not sure why th...
