Hi All,
I am new to this community. We have recently deployed ServiceNow in our business and are still learning things. I have a query regarding Child cases and how ServiceNow reads them. Just for your information, we are using Case module and not the Incident module.
So let's consider, I have 30 Child cases mapped to 1 Parent Case. I resolve the Parent which then resolved all my 30 Child cases too. Out of these 30. let's assume the alarms have recurred on 2 child cases(using our monitoring system). I have 2 questions here
1. Can ServiceNow use a different state, let's say "Reopened" for these 2 cases?
2. Can ServiceNow prompt us in any way that the Child has reopened?
