Recent Transactions View All in Service Operations Workspace not working consistently
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-05-2024 07:15 AM
I have a question about the View All button for the Recent Transactions in an interaction record. Would there be any reason why it's not working consistently when clicked? Here is what I have noticed:
Let's say I'm on an interaction record and want to view other interactions for this person. I click on View All, and it brings up all previous interaction records for this user.
If I try to do the same for another user's previous interactions, nothing happens when I click View All. I have to either refresh the page, click on the Related records tab, or I have to click on the Details Tab, X out of the Interaction Record and click View All on another for it to work. If I X out of the record without first going back to the details tab, same thing happens where view all doesn't work.
I was just curious if this has happened to anyone else and if there is an explanation or solution to fix it?