Recent Transactions View All in Service Operations Workspace not working consistently

bellr
Tera Contributor

I have a question about the View All button for the Recent Transactions in an interaction record. Would there be any reason why it's not working consistently when clicked? Here is what I have noticed:

 

Let's say I'm on an interaction record and want to view other interactions for this person. I click on View All, and it brings up all previous interaction records for this user.

bellr_0-1717596362510.png

bellr_2-1717596751007.png

 

If I try to do the same for another user's previous interactions, nothing happens when I click View All. I have to either refresh the page, click on the Related records tab, or I have to click on the Details Tab, X out of the Interaction Record and click View All on another for it to work. If I X out of the record without first going back to the details tab, same thing happens where view all doesn't work.

bellr_1-1717596553367.png

 

I was just curious if this has happened to anyone else and if there is an explanation or solution to fix it?

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