Use Case:Consider, you want to send email to the 'caller' field of incident record. 1 - Create a List Action :Go to List Actions in navigator. Create a New list action and select client script in ‘Implemented as’ field: Click on the ‘Confirmation Se...
remove/restrict Next UI view from SMT platform for ALL SMT AGENTS. The goal is to ensure that SOW view becomes the primary interface for all SMT users/agents, streamlining user experience and reducing confusion.1.platform offers both Next UI & SOW UI...
Hi everyone, We are currently working with a shared ServiceNow instance used by two external customers, which we’ll refer to as Company1 and Company2. Each customer has: Their own Company recordTheir own dedicated Service Catalog (sc_catalog)Their ow...
"Propose a standard change template" ui action not directing to the required page. It is made visible in the SOW change context menu but It doesn't take me to any page.
Hello Community, I am currently working on a requirement to create a Pivot Table report within Workspace using UI Builder. The report should utilize a Dropdown field (e.g., Priority) and a Multi-select field (e.g., Watch List) from the Incident table...
In native UI we have colors for what state the approval is, however when looking at this in SOW the colours are not there. Is there a way to do this.
Hi, How do you remove the "New" button from Lists in Service Operations Workspace. I've added a screen shot of the UI Action to be removed. Thank you,Diana
We've been having an issue with viewing a RITM for a specific catalog item (Request for Stations Team) in the SOW. Any help is appreciated. Please let me know if there's any other information that would be helpful for fixing this. INFORMATION ABOUT T...
Hi, Can someone please advice how to best add a new visualization to the SOW landing page that shows "Universal Requests assigned to me"? Is there an official step by step guide available for the Xanadu release?I have seen a few videos on the topic a...
Hi, I have a requirement to add a custom action bar to both list and record page variants I have created but cannot workout which property I need to set on the page variant to show the new config. The new Action config is created with some page spe...
Hi Everyone, We have a requirement to create custom fields and display them on the HR Case creation page, specifically the Process and Subprocess fields. The Subprocess field should show options dynamically based on the selected value in the Process ...
Hi Everyone, Identifying the correct page in Workspace can often be challenging, especially when we need to introduce customizations to a specific page. In some cases, even having the page URL does not make it any easier to pinpoint the exact page in...
I'm working on allowing our chat agents the option to place a chat on hold so that the idle timer ignores that particular interaction. I got the initial piece put together, and the IdleChatHandler does in fact ignore the interaction. I got there by a...
Our ITSM teams are currently using the old "listview" to process their work.The ITSM teams are all using the same "Daily Team Operations" dashboard (see screenshot below) which gives them an overview of all work assigned to them.We want to move to us...
Need to add checkbox custom field in shift creation form in Service Operation Workspace.The one which are highlighted in red there needs to add custom field, How to configure this in sow.
