Hello team, I have scheduled and published a work shift using Workforce Optimization. I want the agent to be able to view the scheduled work shift. However, the Service Operations Workspace displays only on-call shifts, not work shifts. I have enable...
Hello community, I have created an Action Assignment "Add" to show a list of task records on an interaction. This works for an Admin. When a Non-admin user clicks on Add, the page with a loading screen appears. Please find the attached. Let me know h...
If you need to add Platform Analytics Dashboard to any of your Workspaces, please find guide below In this sample, I added it on SOW 1. Open your configurable workspace in the UI BuilderUI Builder -Experience -> Service Operations Workspaceadd pageI ...
Hi Team, I want to remove right side panel in SOW How to remove this?
Hi all,The agent assist panel on my service operation workspace is not working. It is only showing the loading screen.Please let me know what can be the cause of it as I have checked the table configuration under contextual search and nothing seem to...
I have created a declarative action "Assign to me" on sc_task table. This will visible when current logged in user is part of assignment group and if state of sc_task is open. This declarative action is working fine for some assignment group members....
Hi, Am trying to implement a feature where user should select file type (screen shot, report etc) before attaching any file in workspace, The goal is to tag this file type to the corresponding attachment record, so it can be referenced later. My idea...
In the Service Operations Workspace, under Lists → Default Lists, the list appears as “Casos – Todos”.Since it is a default/system list, I can only see the option “Save a copy” and I’m not able to rename it.Is there a way to translate or rename this ...
Hello all,In SOW it's possible to set a landing page for 1st and 2line support agents (so 2 landing pages in total).Does anybody know if it's possible to work with more than 2 landing pages?In our organization we work with multiple countries where 1s...
Hi Team,I’ve built a custom workspace in ServiceNow, and I'm currently facing an issue related to attachment downloads.Attachments are downloading successfully from the Attachments tab.However, attachments within the Activity Stream (activity filter)...
Hi @Everyone, I have one point about landing page component that is needed for helpIn OOTB PAR SNC landing page, and Dashboard page, we see dashboard component that references the dashboard list created from Platform Analytics is put in the page. We ...
Hi everyone, I’m working with Service Operations Workspace and I’m trying to figure out how to set the last visited dashboard as the default view when a user returns to the workspace, as currently when they click the dashboard icon it defaults to the...
Hi everyone,I’ve created a Platform Analytics Dashboard directly in the Service Operations Workspace, but I’m having layout issues. The widgets don’t align properly and appear jumbled in different places.When I try to fix the layout, the changes don’...
Open an Interaction in SOW, then go to Record information and click Recent tasks. It shows a View all button. If you click View all, it only shows data from the last 7 days, and we want to change this to 30 days. Where can we change that query to 30 ...
Hi,So, I have this issue: I want to add additional actions to the attachment menu in the sidebar (the one with the paperclip icon). I added it in the appropriate place (Attachment Actions). The "Mark as test" action is supposed to change the u_test f...
