HI
Hi All, Do you guys know how to activete the KPI's so the data can be collected and displayed on the IT Agent Dashboard? The IT Agent dashboard doesn't show anything right now.
Forum Posts
Display Interaction → Case → Request → RITM hierarchy as a tree on all 4 record pages in UI Builder
RequirementIn a custom CSM workspace I want a tree view in the side panel of each record page showing the full hierarchy: Tables / relations:Interaction: u_interactionTableCase: u_caseTable→ u_interaction references InteractionRequest: sc_request ...
Can we control the visibilty of individual data visualization reports within a workspace?
I want to add 2 reports to the 'Overview' (default) dashboard of Service Operation Workspace, now the dashboard is shared with the itil role, so who all have access to the dashboard are able to view my new reports as well, I have set the sharing opti...
Redirect to "Details" tab instead of "overreview" tab for incident in Service Operations Workspace.
Hi Team,I have a requirement regarding the SOW module. When a record is opened in SOW, it should automatically redirect to the “Details” tab instead of the “Overview” tab. All other functionality should remain unchanged.Could you please assist with i...
UI Builder: Rename "Activity Stream Compose" tabs (Work notes / Comments / Email)
Is there a way to rename the Work notes / Comments / Email labels in the activity_stream_compose component from UI Builder? (from System UI > Messages, it is possible to change the “Email” label, but this approach is too aggressive since it changes t...
How to reorder Email Client Compose toolbar buttons
By modifying the glide.ui.html.editor.toolbar property, we can reorder the toolbar header options of HTML fields. How can we do the same (reorder toolbar buttons) for the Email client in the Compose section?It looks like the relevant setting would be...
SOW Homepage with Dashboard Component issues
I have a PDI to test and confirm some proof-of-concepts for a client.PDI is Zurich to be close to the Client's current version. I am attempting to create a homepage variant in the SOW experience, which loads a dashboard with some visualisations. I c...
How to send a email using Workspace client script in Servicenow operation workspace through an event
We have a UI action & we're expecting that once we click on that UI action , it has to send an email automatically based on the event in Service Operation Workspace view.Attached is the Workspace client script in the UI action & the related script in...
Service Operation Workspace configurations
In Service Operation Workspace view, we need to add a one of the existing UI action & its functionality under the "Assigned to" section, which will show up when you click on the Right side panel list- Record Information as shown in below screenshot. ...
Resolved! Hide Overview tab in change request The requirement is to move all fields and stages to a siSOW view
Hi,The requirement is to move all fields and stages to a single tab. How to move the 'Overview' sections and stages into the 'Details' tab, and then hide the 'Overview' tab in Service operation workspace. Thanks,
Service Operations Workspace- Incident Record Displays Recommendations Instead of Record Information
Hi ,We are currently investigating a behaviour within Service Operations Workspace (SOW) and would appreciate your guidance on whether this is expected product behaviour, a known issue, or related to recent Zurich patch enhancements.Issue SummaryWith...
Any updates on landing page widgets showing a zero instead of the no data available message?
Hi All, Recently launched SOW. It looks pretty terrible when someone lands on a page and their widgets look broken, even though it just means there is no data there. I read some previous threads this was not possible, they were from 2025. Wondering...
How to have zero inside Donut for no data in SOW landing page
When there is no data, the donut chart should return zero inside the donut rather than displaying "no data available" or any custom message in SOW landing page.
Security Incident Response Workspace – Contextual panel not working
Hello @all ,Greetings of the day!We are facing an issue in the Security Incident Response Workspace where the following components are available on the contextual panel for records in the Security Incident table: Activity StreamTemplateAnalyst Assist...
SOW subscription details
Hi everyone I would like to know if it is possible to add a person's mobile number when subscribing to a shift? Currently it only shows the shift and the primary contact. I would like to see the mobile number in Outlook as well.
