I am working service operation workspace and having issue with service. in standard(UI) in normal change while entering service it auto fills related assignment group same functionality should happen in service operation workspace while creating a no...
hi all,Can we create incident from Service Operation Workspace(SOW). where channel =chat, short description from chat and transcript from chat to automatically attached to incident. this should not impact on other worspace, only needed in SOW. please...
While my UI action is working in Classic UI, it does not work in SOW until the client box is checked. We have a UI action "Create Request" which should redirect the interaction (IMS) record to Service Portal page and close complete the IMS record. Sc...
Hi All, I have created a Platform Analytics dashboard. I have added List - Simple element to the dashboard. I have created filters on the dashboard and this list should follow those filters. Everything is working as expected. But when I open the reco...
How do I edit the list view for everyone here in the service operations workspace?
Hello everyone! Does someone know how to prevent/restrict the renaming of any attachment file in the Service Operation Workspace?That Rename Action/Link should only be visible to admin users. So! Even if an itil user uploads a file, he should not be ...
For Interactions, I need to include User's Department Root Managed Segment. Currently, I am displaying the title and department name. This is available in UX Client Script under the Req Info SNC.The UX Client Script looks like below. function getCon...
Hi, i am working on a client script to show "stage" field (custom field) and hide "status" field on sc_task form for a particular assignment group and reverse the condition for all others. attached client is working in one environment and once moved...
I have a requirement where need to add UI action in incident record page create a change dropdown.there is a ui called convert inc to request in standard view, that action need to be added in workspace, here in the drop down of create change request....
Hi Team,I want to show existing DL's and DL members to users so that they can edit members.We have outlook integrated profile using Oauth 2.0 with outlook.can anyone guide me in this? Thanks
In the knowledge base table there is custom field with reference to group tableOnly user belongs to this group can retire this specific knowledge articles attached to this KB.If the user not belongs to this group should not retire i/e retire button s...
1. IntroductionDeclarative Actions (DAs) in ServiceNow provide a low‑code way to add interactive buttons across modern “Next Experience” interfaces—like Configurable Workspace or Service Operations Workspace—without touching the UI . This guide walks...
Hi everyone, I just recently upgraded our sandbox instance to Xanadu. We currently use Service Operations Workspace. I can't seem to enable the scheduling icon on the left side to enable the on-call scheduling calendar for a user. I've added the o...
Hi All,Could you please help assist me with this. In SOW there is "Record Information" tab that is present in Request, RITM , SC Task but we want to hide certain fields from it that is priority, quantity, price.
In this article, I’ll guide you through the steps to dynamically display cards in a ServiceNow Workspace for child records, such as incidents, with actionable buttons like Assign to Me, Resolve, and more.Step 1: Create a New ExperienceNavigate to All...
