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I am configuring Event Management to process external monitoring events directly in the Global scope. My custom Alert Management Rule was working perfectly earlier and successfully creating Incidents for these alerts. However, it has suddenly stopped...
Hi Community,I am trying to add an error message on workspace to show up under certain conditions, when the conditions are met, the message shows up. When we change the tab in the workspace, on some specific tabs, the same message pops up again. How ...
The fundamental purpose of Workspaces in ServiceNow is to enhance the agent experience by consolidating relevant records, tools, and workflows into a single, unified interface. This reduces context switching, improves efficiency, and increases overal...
I am facing an issue with the Contextual Side Panel where the Record Information section is not working properly for Incidents and RITM.For RITM, the entire Record Information section is missing.For Incident, the Contact button is not working.Could a...
Hi Community, I have a requirement to configure an error message in control workspace view when no risks are attached to the control, it should show an error message and block the save action. I have implemented it using a before update Business Rule...
The goal - I am trying to enhance the OOB SOW with a new page and template 'Analytics Center' so managers can create their own dashboards within the workspace to get the metrics they are looking for. Within UI Builder, I was able to add a page and a...
Hi @Everyone,I have created a custom UI Action “Create Incident” on the sys_email table. The button is visible and working in the native UI, but it is not appearing in Service Operations Workspace (SOW).This issue started occurring after the instance...
Other delivery company free form field, info provided in portal by customer, not showing in the back-end
As an admin, I have gotten a lot of requests that people don't want the "Overview" dashboard to default to be the dashboard that opens when they open the Service Operations Workspace. Is there a way for a user to change what dashboard loads on the ho...
Incident searched in Global Search of Service Operation Workspce is opening in platform view. It should open in workspace view. This functionality is working in Agent workspace but not in Service Operation Workspace. Also, it's working fine if Next E...
I need to hide the global search for x_role users, and make service operations workspace as a default search option for that users . Home page native side only just search function should be sow. Is it possible? Thanks in advance.
scope: [ Service Operations Workspace Core ] | ver: [ Yokohama ] We've made customizations in the Service Operations Workspace Core app scope. Captured to various update sets. Do we:a) Just complete and promote the update sets to the Test instance, O...
I am struggling to understand the reasoning behind replacing Dependency Views with Unified Map in SOW.As of now (SOW version 8.4.0), the Unified Map appears to be missing some important functionality — or really any comparable functionality — that ex...
When a user searches for an Incident record using Global Search, the record should open in Workspace instead of the Platform form view, but only for users who have a specific role.This redirection should happen only when the record is opened from Glo...