Recieving "Internal Server Error (500)" when opening Service Operations Workspace.

[Mitch Moran]

We have recently upgraded our instances to Vancouver Patch 5 and when opening Service Operations Workspace as an admin or non-administrative user an "Internal Server Error (500)" appears. You can continue to use the workspace however the error continuously appears. Has anyone encountered and resolved this issue? Based on other community docs it seems related to Query Business rules however the guidance on how to fix the issue is not clear. 

Thanks,

Mitch M.

[Maik Skoddow]

Hi @Mitch Moran 

"Internal Server Errors" are pretty rare and often related to any internal bug which cannot be fixed via workaround. Have you raised a support ticket at the support portal?

Maik

[Mitch Moran]

Hi @Maik Skoddow 

Thanks for letting me know, I have also opened a case in the support portal.  

Thank you,

Mitch Moran 

[Swapna Abburi]

@Mitch Moran 

please share your findings if you were able to resolve this issue. 

[MichaelZischeck]

I wouldn't call it rare every few mintues...

Also some "hints" say: due to lack of access... Yet: I have Admin rights and access to everything and it happens to me too