Playbook Footer Character Limit
Are there any title and footer character limits to set in the Playbook Activity UI layout?Is it possible to change them?Currently, if the footer exceeds 60 characters, it cannot be written in all.
Forum Posts
Next Experience, Navigation, and Access ​Task - Failing
I have completed all the steps required but the "Validate Task" keeps on failing.I have tried to multiple times but same error.I have terminated the instance and created a new one but same error as shown below.I am unsure why, please help Error: Did ...
Service Operations Workspace is missing a Change Request type - how do I add it in?
Hi all,I'm trying to set up our SOW for migrating over from Agent Workspace. However I'm a little lost with this issue. The landing page that you go onto to create a new change request is missing one of our change request types. It's missing our Non-...
Resolved! onChange client script is not working in service operation workspace
here is I written the code, function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } //Type appropriate comment here, and begin script below var asg = g_form.getReference...
Dashboards in Service Operations Workspace
We are preparing to launch Service Operations Workspace, and our User Acceptance Testers have inquired if it's worthwhile to recreate dashboards already in use in the normal UI view.
Adding the Quick Messages for email in the SOW to use in the compose section
Hello community, We just activated the Next Experience UI and migrated our Itil Agents to Service Operations Workspace this morning. During our testing phase, we miss this topic...The Quick message to use for email, are still in the window that you n...
Related list button to open UIB page modal
Hello, I wish to recreate the EDIT slushbucket functionality from classic, recreating the page in ui builder is not the issue, but creating the connection between the related list declarative action and the uib page. Will also need the filter as fiel...
Resolved! Adding a new visualisation in "Overview" Service operator Workspace
Hello Experts, I am attempting to add an additional visualization to the Out-of-the-Box (OOB) Overview homepage. However, I am facing an issue where, upon clicking "View all," it lists all tickets, but when I click on the Donut visualization, there i...
AWA External Routing - Agent availability
Dear all, For Chat channel, I have configured Advanced Work Assignement with a queue set as external.This triggers a sublow and action that forward the routing request to my thrird party routing system.This third party system assign the work item to ...
Modifying UXF Client actions (Related list action) in UI builder
Hey guys, I created Add button (UXF Client action) for Affected CI on the related list in the Service Operations Workspace based on the instructions from https://www.servicenow.com/community/next-experience-articles/introduction-to-declarative-action...
Color Agent Inbox Chat Card for VIP Users
Hi, is there anyway to color the Chat incoming card in inbox of the agents for the VIP Users?Thank you!
Open Knowledge View via UXF Client Action
Hello, I have a business requirement opening action plan library portal within CSM/FSM Configurable workspace. The same functionality as in "View Article" button when previewing the kb_knowledge record in the workspace. The thing is I need to have th...
Resolved! Related records tab - how can I call the same form layout as sc_task
Hi,We have a custom incident task table and this is displaying as expected in the Related Records tab. When a Task record is selected it displays a Record Page which is good however it is using a layout with the panel of Attachments on the RHS right ...
Resolved! workspaces menu in SOW
hi, i would like to make the workspaces menu visible. how do i do that?thanks.
Workspace Configuration
Hi Team, My organization has recently implemented the agent workspace and I’m looking for learning materials to understand how to configure it. Could anyone please share any relevant resources? Thanks in advance, cheers !!
