Redirect Record Opens to SOW Workspace for Specific Role

[Rajugoud]

Hello All

I have a requirement in ServiceNow where users who have the x_example_role should continue to have their landing page in the Native UI (UI16). However, whenever they click on any record from a list view, open a record from a report, or access a record through global search, the record should automatically open in the SOW Workspace instead of the Native form view. So essentially, the landing experience remains Native, but the record form experience should be redirected to Workspace for only this specific role. Has anyone implemented a similar setup? What would be the recommended and upgrade-safe approach to achieve this? Also, are there any performance considerations with such redirection?

Thanks in advance.

[lauri457 · Accepted solution]

Navigation handlers [sys_navigator] are what you need, should be pretty self-explanatory how to use once you have a look at the oob ones.

[lauri457 · Accepted solution]

Navigation handlers [sys_navigator] are what you need, should be pretty self-explanatory how to use once you have a look at the oob ones.

[Ankur Bawiskar · Accepted solution]

@Rajugoud 

As mentioned by @lauri457 you can use navigation handler for this

see this detailed blog

ServiceNow Hidden Gem #1: Navigation Handler 

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[Rajugoud]

Thanks @Ankur Bawiskar & @lauri457 ,