07-20-2026 11:49 PM
I want to hide the email from state is closed in sow workspace.
how to achieve this
07-21-2026 12:10 AM
@dhivyal94299399
see if this link and it has solution and you can configure the logic to check the state of INC
Service Operations Workspace – How to display the “Email” section in Compose pane for some states?
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07-21-2026 12:38 AM - edited 07-21-2026 12:40 AM
Hi @dhivyal94299399
Refer:
Also , same requirement for configurable workspace:
https://www.servicenow.com/community/csm-forum/hide-email-client-in-quot-compose-quot-section-in-csm...
