Remove Email from workspace

[dhivyal94299399]

I want to hide the email from state is closed in sow workspace.

how to achieve this

[Ankur Bawiskar]

@dhivyal94299399 

see if this link and it has solution and you can configure the logic to check the state of INC

Service Operations Workspace – How to display the “Email” section in Compose pane for some states? 

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[Tanushree Maiti]

Hi @dhivyal94299399 

Refer:

Service Operations Workspace – How to display the “Email” section in Compose pane for some states?

Also , same requirement for configurable workspace:

https://www.servicenow.com/community/csm-forum/hide-email-client-in-quot-compose-quot-section-in-csm...