Service Offerings

sseverance
Tera Contributor

3 weeks ago

We have had Duo as a service for a long time and recently added service offerings underneath it. The idea was that our support analysts could assign the service offering of device enrollment or bypass for Duo when appropriate. The challenge is that none of the service offerings display in the service offerings field unless our analysts enter the first letter of the service offering. What are our options to change this field so that service offerings automatically display when Duo is the service?

 

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Kieran Anson
Kilo Patron

3 weeks ago

Hi,

By "automatically display" what behaviour as requested you wanting? The field acts as a reference field, and will show suggested options based on historic use. If this field is new to your process, that history won't be present. 

 

You do have the option of turning it into a drop-down field too. So it acts similar to the state of impact fields on incident 

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