Service Operations Workspace (SOW) for IMS: ui action button greyed out

Sandeep8987
Tera Contributor

Hi Everyone,

 

I’m seeing an issue in Service Operations Workspace (IMS) related to the Create Incident button. After I save an Interaction record, the Create Incident button becomes grayed out. However, it is still clickable and works normally—it opens the Incident creation form.
After the zurich patch 4 upgrade this issue happening what might be the cause,



UI action button grey.jpg

 

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