change background colour of additional comments
How to change background colour of additional comments of incidents in SOW(service operation workspace) ?
Forum Posts
Subcategory is Remain empty and mandatory after saving the form on SOW(Service Operations Workspace)
The subcategory remains empty and mandatory for the SCTASK ticket after saving the form on SOW(Service Operations Workspace), but if we reload the form correct value will be visible on the subcategory for SCTASK. We are facing this issue only on SOW ...
Unable to see the sidebar in Service Operation Workspace
Hello, I am unable to see the sidebar in SOW. In Production, I can see it, but not in Development. Please let me know if you have any ideas about this issue. Please find below attached screenshot for DEV.
Resolved! Where does the highlighted state value on EVAM Cards come from?
Looking through the EVAM View Configs for Incidents, used in Service Operations Workspace, I notice in the mappings object, it says "highlightedHeaderLabel": "state"But where does the actual highlighted labels come from?I assumed it's from UX Highli...
Resolved! Modify default list view table
Does anyone know of a way to modify the default table populating the list view on the Service Operations Workspace? Out of box it pulls from incident, however, we would like to have it pull from Universal Request's instead. I have not seen anything i...
how can I add Service operations workspace view in records like Demands, HR Cases.
Hello all,how can I add Service operations workspace view in records like Demands, HR Cases. I have added this as UI lists in SOW . But when I open this record in SOW , It shows the record in default view . In the platform too , when I open the deman...
Service Operations Workspace remember user selection (ToggleWorkPersonaTier2)
We have a requirement to amend the Tier 2/3 specialist service operations workspace page to remember user preference of the dropdwon selection "Your work/Your team's work". This is because managers want to be able to have their preference of "Your te...
Resolved! How can i translate the activity stream form
Hello, I have a question is about how to translate activity stream form in agent workspace. Thank you
How to configure New button for a particular list IN SOW
Hello ,Can someone help me how to configure New button for a particular list in SOW.I have created a new list called 'Demand assigned to me' , when I click on the New , I want a specific page to appear
Resolved! How to add users of a particular group to recipient list in targeted communication
Hi, I am trying to create a Recipient List for Targeted Communication which should have recipients from a user group "xyz". Can you suggest how to achieve this?
Resolved! Knowledge Article not attaching to worknotes in service operations workspace
Hello, I'm using UI Builder to edit a variant I created from the service operations workspace. I found that while using Agent Assist there is an option to attach a KB but after its saved it attaches to the additional comments instead of attaching t...
popup-view for user records in workspace
Hi Community!I have a requirement which goes as following:Edit the pop-up view/preview for user-records showing in the workspace(ONLY WORKSPACE).In other words, change the list which shows when you hover over the "i"-icon to preview the user-record f...
Export Pivot Chart component from workspace in MS format
Hello Community,I have used data visualisation component of type Pivot Chart in workspace using UI Builder. I have to export that pivot chart in MS office template or any other format. There is no configuration available at component level which prov...
How to hide "New" button of related list in workspace
I want to hide a "New" button of related list based on condition in workspace like we do using list control on Native view. (Omit new button condition).Can some one please assist on it.
Create a List in SOW from a Database View
Hi all!I read this article how to do List View configuration in SOW.https://www.servicenow.com/community/next-experience-articles/service-operations-workspace-sow-list-view-configuration/ta-p/2534744But I want to do a List Viw fråm a Database View ...
