Show other active tasks button next to the Affected CI on change request form is missing in SOW

ramireddysa
Tera Contributor

Tuesday

Hi Team,

 

The "Show other active tasks button" next to the Affected CI on change request form is missing in Service Operation Workspace . Could you please help me on this? I have attached screenshot for reference

ramireddysa_0-1781638997888.png

 

@Ankur Bawiskar 

@Dr Atul G- LNG 

 

 

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2 REPLIES 2

PoonkodiS
Giga Sage

Tuesday

Hi @ramireddysa 

The "Show other active tasks" icon is missing because a system property is turned off by default.
To fix this, 
  1. Search for sys_properties.list in the filter navigator.
  2. Find or create the property: glide.ui.task.show_related_active_tasks.
  3. Set its value to true.
  4. Save and refresh the workspace.
  5. refer :https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0749564

PoonkodiS_0-1781643131955.png

 

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ramireddysa
Tera Contributor
In response to PoonkodiS

Wednesday

Hi @PoonkodiS ,

 

I have done the same but it is creating another "Show other active tasks" button next to the Affected CI. But it is not working for SOW

 

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