SOW Activity: How to add into Activity Log when agent Associate Record, Create Incident Task, etc

Vivian Wan
Tera Contributor

In SOW Activity, is it possible to add/include in SOW Activity for the following activities that have been performed by the Agent?

  1. When agent Associate Records from an Incident
  2. When agent Add or Create Related Incident from an Incident
  3. When agent Add or Create Incident Tasks from an Incident
  4. When agent Add or Create Request from an Incident

 

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