Working in Service Operation Workspace I want to be able to set a default dashboard for a team. We have the overview dashboard which is the default for everyone but as an example I want to change the default to always show on my teams to be the Servi...
Hi, I need to make a change to the record preview of alert in SOW. When we preview an alert, it displays the description on the top. We need short description of the alert populated there instead of description.Where in UI builder can I configure tha...
We recently updated our Service Operations Workspace ITSM Applications to version 7.1.4 and since then some users have reported issues with loading into Workspace. We have the default redirect for our agents to go to this page when logging in but the...
Hey all, in the SOW, I want to customize the size of the additional comments field to be bigger when showing up in default(height = 300, max.length=8000). How can I achieve this? Thanks in advance
I've started at a new company that uses the SOW which is new to me! How can I make it so that the dashboard doesn't show resolved tickets? I assume this is because it is showing active tickets, but I can't see where I can edit what is shown here
Hello AllI have a requirement in ServiceNow where users who have the x_example_role should continue to have their landing page in the Native UI (UI16). However, whenever they click on any record from a list view, open a record from a report, or acces...
I am creating notifications on RITM tickets as they are inserted. The notification will send and email to all assignment group users of the ticket. The body of the notification will include a link to the RITM ticket. I would like for users to click t...
Hi,How to add addition field in Record Information contextual sidebar for sc_task only in SOW. I have followed many other articles but nothings working. I have added required field "opened_by" in UX form header but not working. I have checked UI buil...
Hi everyone,Is there a recommended way to call/trigger a sys_declarative_action_assignment of type Client Action from a sys_declarative_action_assignment of type Client Script?Context:I created a Client Script that is mapped to a button in a Playbook...
Hello, On Service Operations Workspace, when the workspace loads there are 2 tabs under the main List tab. These 2 sub tabs are Lists and My Lists. For some users Lists opens as default tab and for others My Lists opens as default tab I would like to...
Just installed Document Templates to instance, upon creating a new PDF template record as sample for testing, there's no value inside "Table" field. Only "--None--." How to add necessary tables here? Just wanted to test
I had a requirement to allow certain members to cancel the project. A popup should appear before cancelling. When confirmed project should get cancelled. i implemented using ui action and script include. Now i have to implement same on project worksp...
Hi All, I would like to create 2 action on each row in in workspace list view as shown in the screenshot added. can someone please suggest the steps to implement?
Hello Community experts,We are facing an issue reported by a customer regarding the behavior of the "Create Incident" UI action within an Interaction record in Workspace.When an agent uses this action, it opens the Incident record in a new tab. Howev...