How are Knowledge Gap records being closed when the Incident Closes?
Hello all, I am seeing an issue where Knowledge Gap records in the kb_feedback_task table are being closed out when the related INC record is Closed. How is that happening?
Forum Posts
Redirect user to Workspace
Hi, I have created a custom workspace with a landing page , list pages etc. There are some reports, KPI components configured on landing page. When an agent logs in to the instance, is it possible to show the landing page of custom workspace instead ...
How to set up the list view for the Service Operation Workspace column
I would like to know how to set the list view for the Service Operation Workspace column. When I click on Service Operation Workspace > Home > Your team's work > catalog tasks assigned to your team, a list of sc_task appears at the bottom of the scre...
Follow button hint in problem
In the SOW and native view in the problem form after submitting the form we can see many buttons like follow, delete etc. I want to give hint for follow button. But i can't find it.
UI Actions hidden in Service Operations Workspace
Hi Team,What are the possible reasons UI Actions can be hidden in a Workspace form?Here’s the scenario:When users navigate to an approval record in Service Operations Workspace, the Save and Delete buttons are hidden. Interestingly, this happens even...
A request for help from the community....
Hi Everyone, My name is Eric, and I’m a Product Manager here at ServiceNow. I’m reaching out today to ask for your guidance. I’m currently working to create a short new document that communicates what Service Operations Workspace does, and the v...
Need a help in Ui builder for service Operation workspace
Goal: Configure "On Hold" UI Action in Service Operations Workspace Trigger ConditionUser Role: FulfillerWorkspace: Service Operations WorkspaceIncident State: In ProgressUI Element: Show a button labeled "On Hold" Action on Button ClickUpdate the In...
Service Operations Workspace - Add Additional Comments to Compose
Hi all, We're looking to add the Additional Comments journal field to the Compose section on the Service Operations Workspace for SCTASK records. Our intention is for fulfillers to be working out of SCTASK records, rather than the RITM, and it would ...
Resolved! Guidance on Configuring Compose Email Action in Workspace
Hi Team,I have a quick question. I’m trying to configure the Compose Email action in Workspace so that the To, CC, Subject, and Body fields are pre-populated by default.This is the UI Action - Compose email function onClick(g_form) { var LEGACY_EMAI...
How to Set the Last Visited Dashboard as Default in Service Operations Workspace per user
Hi everyone, I’m working with Service Operations Workspace and I’m trying to figure out how to set the last visited dashboard as the default view when a user returns to the workspace, as currently when they click the dashboard icon it defaults to the...
Resolved! Change the PIR shown in Service Operations Workspace
Does anyone know how you can edit the PIR that is displayed in the Service Operations Workspace when a Major Incident is resolved. It's obviously different from the one shown in the Major Incident Workbench. We'd like to add additional sections to it...
Playbook Questionnaire Reference type
I'm looking to create a playbook and within the playbook i have a questionnaire which will ask people to select a release target. To do this I need to filter the reference question based on the release calendar. In the 'add condition' field there i...
Resolved! Change the layout for tasks in Service Operations Workspace (SCTASK)
I want to change the layout for Tasks in the Service Operaitons Workspace. For incidents I have managed by going to the form builder and using the scope Incident Management for Service Operations Workspace. I cannot seem to do this for Tasks. All I w...
Hide popular Item Catalog in SOW
Hi all, In the SOW, when I submit a create request from an incident, the catalog opens by default to "Popular Items."Some users are restricted to only certain catalogs via User Criteria.The category list is correctly filtered, and they only see the e...
And new tab to Service Operations Workspace Major incident management view
Does anyone know how I can add another tab to this: I want to add another tab next to Post Incident Report to show some specific MI information that we require. I can add the information as a new section under details, but I want to pull it out into...
