Hello community,
We're trying to move users into the Service Operations Workspace at my company. But one issue, which is annoying to users, is that when in the list view, for instance on a default list for Incidents and "Assigned to Me". Is that, when the user goes in on an open ticket from there, updates it, for instance Resolves it, it should simply leave that list view and be found under Resolved/Closed.
But what happens here? One ticket should simply "disappear" from this list view, right? That's the expected behavior at least...
But instead, what happens is, that the whole list changes. Sometimes it can just be empty, it can randomly show the Unassigned list view instead and so on.
Has anyone experienced this issue? It is completely OOTB, and no customizations has been done to the page, or even to the list filter here.
I've tried setting the Fixed query for instance to be same as the Conditions filtration and have no Fixed query as well... I can't see anything under List Feature Flags which would indicate a solution to this either... I've tried set all to True and all to False even...
