Updating content in "Record Information" tab in SOW

[mhashemi]

I am trying to update the "Record Information" tab for INC, CHG, RITM, and SCTASK. For example, I want to add a "watch list" card, but do not see how to do that.

The steps I have taken are:

1. UI Builder -> Service Operations Workspace experience -> Record SNC page
2. In the content pane, under Body\Form\Resizable panes container\right, selected Contextual sidebar -> selected Record Information SNC viewport -> duplicated so I can edit the tab
3. In the content pane, I see Body\New Contact Cards Container

I tried adding different types of objects but I don't know how to hook these up to the record's watch list. I have attached a screenshot of (part of) the current state (including the most recent thing I tried adding) 

How do add cards to this tab?

[PoonkodiS]

Hi @mhashemi 

you are talking about this part?

-Poonkodi

[mhashemi]

@PoonkodiS, good question. No, I mean this part

[Nayan ArchX]

Hi, 

https://horizon.servicenow.com/workspace/page-templates/record-page-vertical

https://www.servicenow.com/community/servicenow-ai-platform-forum/configure-record-information-tab-i...

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Thanks

Nayan Patel

IT ServiceNow Consult, ServiceNow ArchX

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[mhashemi]

@Nayan ArchX, thanks, I saw the "configure record information tab in service operations workspace" community post. That user wants to modify the content of a card displayed in Record Information (and apparently did not find a solution) while I am trying to add a card to the tab. Also, I did duplicate the Record Information SNC tab.

I assume that's the right page to clone, but don't see how the config from the first screenshot in my original post generates the cards pictured in the second screenshot.

As far as I can tell, the Record Vertical document to which you linked is not related, though that page does have information about Tabs (https://horizon.servicenow.com/workspace/components/now-tabs), but I am still not seeing how to append content to a tab.