SOW Problem Overview – Category/Subcategory Dependency Not Working

[Mohamed_Hazik]

I have configured a Category → Subcategory dependency in the dictionary level. for the SOW Problem Overview section. However, the dependency is not working in the SOW Overview UI. The same dependency works perfectly in the Problem Details tab in SOW and also works fine in the native view.

Only in the SOW Problem Overview form the Subcategory shows “No results found,” and the dependency is not applied.

Has anyone experienced this? Is there any additional configuration required for SOW Overview fields to respect choice dependencies?

[Anand2799]

Hi @Mohamed_Hazik ,

Why did you create dependency specifically for SOW Overview section, the fields are OOB and have dependency?

Add the fields to SOW Overview view it will appear on the SOW. No need for any additional setup.

Thanks

Anand

[Mohamed_Hazik]

Hi @ Anand2799 ,

Thanks for the quick reply,

As you mentioned, it works correctly in the SOW Problem overview view. However, when I go to Workspace and select ‘Hardware’ as the category, the subcategory shows ‘No results found’. If I then change the category a second time, the previous selection’s subcategories (Hardware) start appearing.

[Ankur Bawiskar]

@Mohamed_Hazik 

it worked for me in Overview section as well while creating new problem

Seems you didn't configure the dependency properly

Workspace category Software

Native category software

Workspace Category Hardware

Native category hardware

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