Redirect Provider Notification to 'Details' Tab instead of 'Overview' in Service Operation Workspace

[dsdeepak220]

Hi Community,

I am working on Service Operations Workspace (SOW) and have configured Provider Notifications. The notifications are working fine and appearing in the notification bell icon.

The Issue: When a user clicks on a notification from the bell icon, the Incident record opens in the Workspace, but it always lands on the Overview tab by default.

My Requirement: I want the record to open directly on the Details tab when clicked from the notification panel, without disabling the Overview tab entirely.

What I have tried so far:

1. Notification Workspace Content: I have a record where the Route is set to Agent Workspace. However, I only see "Agent Workspace" and "Next Experience Route" in the options, and no specific sub-route for 'Details'.

2. UX View Rule: I created a View Rule with the following script to force the landing:

   JavaScript

3. Custom View: I created a specific view named "Redirect to Details Tab".

Despite these configurations and performing a hard refresh (Ctrl+F5), the system still defaults to the Overview tab.

Question: Is there a specific way to define the Destination URL or Payload in the Workspace Content to force the /sub/details path? Or is there a specific Workspace Client Script or UX Page Property that controls this behavior for Provider Notifications?

Any guidance or workaround would be greatly appreciated!

[Ankur Bawiskar · Accepted solution]

@dsdeepak220 

see if this helps

How to land the details tab by default in Servicenow workspace -> response from Cheri

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏