Tab not getting created under the interaction tab uponclicking of a Create Service Inquiry UI Action

[KingSukh]

We have a UI action for a custom table on Service Operations Workspace. Create Service Inquiry. The tab is not getting created under the Interaction tab as shown in the shouldbelikethispng. I activated the Create Incident UI Action also on the form, it gets created under the Interaction tab in the training instance but not in our instance. It seems like there is data (JSON or a record ) that puts the newly created form under the tab in the training instance that I am missing. I have looked into macroponents and page route list but so far not landed on a solution yet.

Attached is the UI action i am using and the resultant tabs, the create incident ui action is the same as the service inquiry except the table name is service inquiry.

[Allen Andreas]

Duplicate post: https://www.servicenow.com/community/virtual-agent-forum/tab-not-getting-created-under-the-interacti... 

[Haseeb-Ahmed]

Hi @KingSukh ,

You may want to check chrome_tab property to achieve the required route to be open as a contextual tab.

1. Open the module "Now Experience Framework -> Experiences", and open "service operation workspace" Experience/UX Application.

2. Open the chrome_tab property and try changing JSON to render a route to be open as the contextual or main tab

Please accept the solution or give a thumbs up if it answers your query.

Thanks,
Haseeb Ahmed