HiI need to setup an On Call schedule to a Group in Servicenow using the Service Operations WorkspaceI need the rotation of primary on call agent to Happen on Mondays AT 09:00:00 AM - How can I achieve it ?As per what I tried, the only way to make it...
Hi everyone! I’m currently facing an issue with a Declarative Action (also tested as a UI Action) that works perfectly in the standard UI (UI16) but does not execute correctly in Service Operations Workspace (SOW).Here’s the situation:The action is ...
I have a requirement where I want to make the LIST NAV component to be collapsed upon opening instead of expnded view, Currently it is opening expanded or collapsed if collpsed earlier manually?Currently It opens as shown Below: It Should open as sho...
Hi Community,I'm facing an issue where the checklist is visible in UI116 but not showing up in the Service Operations Workspace. I've already added the checklist formatter in the native view and confirmed it's working there. However, in the workspace...
Hi,I'm trying to replicate a workspace similar to the "Service Operation Workspace", but I'm unsure how to create a Widget Data Grid that can display and reflect data from the Donut Chart (as seen in the picture). Is there a specific component for th...
Hi Guys,I need to remove the IT Agent Dashboard as a default in SOW and I need to replace it with something else.I migrated 2 of our dashboards to Platform Analytics and made them visible in SOW. I can see them listed, however, it takes so much time...
Hi all, In SOW when we have many alert to display (we use addInfoMessage). Alerts are grouped and hidden by default :Is there a way to change the default value and pass it to show ?Is there a way to configure the number of alerts to display before hi...
Hello, We are integrating our telephony system with ServiceNow. When a service desk agent answers a call, an API call with called details is made to ServiceNow to create a new Interaction record in the Service Operations Workspace.Is there a way to a...
Hello Everyone,I am facing an issue with filter component in ui builder i have created filter component on my workspace category and subcategorywhen i select any value in category filter it is showing unavailable options in subcategory filterexpected...
Scenario : Imagine in Workspace where agents can instantly toggle between viewing Requests and their corresponding Requested Items — all from a single, interactive page. Here are the steps to acheive it. 1.Navigate to Now Experience Framework > UI Bu...
Hi All,Auto assign Sc Tasks based on Agent Capacity, Skills and Availability for specific catalog items in Agent Workspace/Service Operations WorkspaceCan anyone provide the step-by-step process or any useful videos for the fulfillment I have followe...
I've had an odd issue with all three of my instances since upgrading to Yokohama. While I am working in a workspace view, selecting related links causes by instance to switch from my company's theme to the standard Polaris theme. Duplication steps:...
Hi everyone,I’m currently working with the Service Operation Workspace (SOW) in ServiceNow, specifically on the /now/sow/home page. However, I’m encountering an issue where the workspace displays the message: No content to display(But there should b...
Hi everyone,In the Security Incident workspace, when we change the State of a security incident record to Closed, a pop-up appears prompting us to fill in mandatory fields. In that pop-up, there is a section that includes the Close Code field.I woul...
hi,users would like to add a tab (as shown on the screenshot) and when clicked show an external website in an iframe. is this possible and if so how would i configure that? many thanks!
