Hi everyone, I’m working with Service Operations Workspace and I’m trying to figure out how to set the last visited dashboard as the default view when a user returns to the workspace, as currently when they click the dashboard icon it defaults to the...
Hi,I’m trying to configure Wrap‑Up Codes for Interactions Records as part of a Service Operations Workspace (SOW), but the behavior is not working as expected.When I click the End Chat UI Action in Service Operations Workspace (SOW), the chat is clos...
Create Task button on the SOW for Idea Management not working in workspace and working fine in the native view.UI Action - Create TaskTable - Idea Client - TrueScript - OOTB scriptWorkspace Section - Workspace Client Script (Empty).I believe we need ...
Hi, Can anyone help/guide me on this issue,What was done Created a custom workspace (Service Request Workspace) by duplicating the existing SOW (Service Operations Workspace). In the List menu of this new workspace, added three custom tables. Role-ba...
Hi,When clicking the resolve button, it is coming up with a close code. I would like to replace the code with a custom resolution code. What is the easiest way to achieve this?Many thanks!
HI All, I need add one card change management can any body provide the document. I HAVE TRY TO MY PDI
Hi Team, When clicked on create new Problem Task Ui button in SOW from Problem record there should be 2 options Root cause analyses and General .However, these options are not visible . Please find the attached screenshot for reference. Could someone...
Hi, I have a related list on Change Request form in Service Operations Workspace. When i click on release record, it opens the release in Release in Service Operations Workspace, Instead i want it to open in DPR Workspace. Check last image below: I...
Hi Team, We have upgrade to Zurich, After upgrade when user is opening Incident in SOW from Dashboard it is shwoing below error message. User is able to view incident from native View and in Global searcch also it is working. In SOW under My Inciden...
We recently upgraded to Zurich and the Service Desk team is asking if there is a way to get this black pop-up to stop appearing.This black popup is in the way of closing an interaction since the x is covered. I know they can just hover over Details ...
Hi People,There is a requirement to highlight the fields(Ex: Owned by,Location) with some color in the Windows servers class records if the owned by and location values are empty.I wrote a client script but its working in classic view but not in the ...
I have a requirement to add a confirmation box in the CSM/FSM workspace after selecting multiple records from the list view, before performing any action.In the list view, we have an "Assigned to Me" UI action visible. When a user selects this confir...
Hi Team,I have a quick question, I have created three Modal on the page on click of a button first modal will appear which has choice field based on the choice either modal two or three should popup, my current approach is i have created a client sta...
I would like to make the Filter assist the alternate option or turn it off. I find it to be far slower than I need for about 98% of searches or filter edits that I need to do on a daily basis (swap active true and false, change what group I am lookin...
Are there any options to add new Search Action Configurations for the Agent Assist INC table configuration? Currently it shows Attach and Flag article actions for KB articles.We have a requirement to customize by adding a new search action "Populate"...
