Need help to enable automatic ticket refreshing within the Service Operations Workspace
Hi Community! Is there a method to enable automatic ticket refreshing within the Service Operations Workspace while actively on the page? Thanks
Forum Posts
Predicted Skipped Records
Hi Community,Can actions be taken on Predicted Skipped Records? If so, could you please explain how? Thanks
Create Incident UI button not redireting to a New page which is OOTB
I have created a copy of OOTB UI action "Create Incident" from Interaction table to add some mapping changesOOTB:- But now incidents created from interaction are not opened in new tab as it is ootb. Agent ahs to go to the Related list.After creati...
Error - Unable to locate sn_hr_core_task 'sys_id' for inbound email processing
Hi,I’m encountering the error “Unable to locate sn_hr_core_task ‘sys_id’ for inbound email processing” when an external user replies to HR task emails. In some cases, the reply is being attached to the HR task which is sent by the same external user....
Updating content in "Record Information" tab in SOW
I am trying to update the "Record Information" tab for INC, CHG, RITM, and SCTASK. For example, I want to add a "watch list" card, but do not see how to do that. The steps I have taken are:UI Builder -> Service Operations Workspace experience -> Reco...
How to Hide the new Button in service operation workspace
Hey Team,Hope you are doing good.Can anyone guide me how I can remove this New button for the Task. Let me clear you these are not RITM related Task
Resolved! How to hide the Create Change button on the Interaction form in Service Operations Workspace?
Hi all,I’m trying to hide the "Create Change" button from the Interaction record in Service Operations Workspace. Has anyone done this before or knows the best way? Any guidance would be really helpful. Thanks! Tags: service-operations-workspace, S...
Workspace- Edit records from the list
Hi, How can I change the layout of the edit window when editing multiple records from the list?The current layout is based on the form layout, but I would like to modify the display in the edit view.
Search for record (Magnifying glass) not showing on reference field in a sctask in the SOW
In the SOW, the "Search for records" magnifying glass icon is not showing for reference fields on catalog item tasks. They do show on the RITM, however. How do I correct this, or is this a defect? We are on the latest version of Yokohama and I built ...
Resolved! We want to change filters on a my list without deleting the list
We are trying to help users adopt the Service operation workspace because it makes there work easier. But 1 on of the things we hear is that when you make a list of your based of one of the standard list and you save it, but then you want to change ...
SOW - Need change modal when create change via problem
Hi Team, IN SOW, We have problem list where we have a section called fix tasks when we move state to fix in progress.When we clicked on new, its directly open a normal change record instead of change modal which asked which type of change we need (em...
Shift card display options for SOW
For on-call scheduling, when the user selects the teams icon, is it possible to only show groups that have on call shifts? Similar to how shift cards display when you select On-Call Schedules?
Audit workspace
Under audit workspace navigate to engagement.Under engagement entities related tab there.I am trying to add auditable units under entities we have entities tab.there is a option add auditable units.its not populating no records after clicking there.I...
Audit workspace
I am trying to add auditable units under engagement we have entities tab.there is a option add auditable units.its not populating no records after clicking there.Is it required sn_audit.admin role ?
Unable to identify the Recommenations table for interactions and incidents in SOW
Hi Team, We have a requirement to exclude the Policy KB articles from Recommendations for both Incidents and Interactions in SOW.We are unable to identify where to update the configuration for exclusion of Policy KB articles from Recommendations for ...
