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Service Operations Workspace forum
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Forum Posts

Resolved! SLA Timer Configuraiton

Hello, I configured SLA Timers for incidents, and I can see it works in SLAs and Timings widget of Record Information sidebard option.  Regarding the Resolution SLA, I think what is shown is Actual Time Left. For me it's important to have Business ti...

Error Message coming twice in workspace view

Hi Community,I am trying to add an error message on workspace to show up under certain conditions, when the conditions are met, the message shows up. When we change the tab in the workspace, on some specific tabs, the same message pops up again. How ...

ar-mi by Tera Contributor
  • 579 Views
  • 5 replies
  • 0 helpfuls

Contextual side panel in SOW

I am facing an issue with the Contextual Side Panel where the Record Information section is not working properly for Incidents and RITM.For RITM, the entire Record Information section is missing.For Incident, the Contact button is not working.Could a...

Error Message coming twice(bi-directional)

Hi Community, I have a requirement to configure an error message in control workspace view when no risks are attached to the control, it should show an error message and block the save action. I have implemented it using a before update Business Rule...

ar-mi by Tera Contributor
  • 323 Views
  • 1 replies
  • 0 helpfuls