Hi all In CSM workspace I can add variable formatter in CSM Case form following instructions in this page (https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/service-catalog-management/task/configure-default-variable-edi...
Hi Guys,I need to remove the IT Agent Dashboard as a default in SOW and I need to replace it with something else.I migrated 2 of our dashboards to Platform Analytics and made them visible in SOW. I can see them listed, however, it takes so much time...
HiAfter I have already created a multi-row I need to export it to an Excel file through WorkspaceThe problem is that the multi-row answer table does not give me the information organized as it appears in Workspace
Hi, we have multiple UI actions that modify related list records. After the execution of the action, the user must always manually click the "Refresh List" button on the related list. We want to have an option to trigger this refresh from an UI actio...
Added the role to enable users to see the Services Dashboard in SOW. Sadly users with evt_mgmt_user cannot see the Edit Form icon () or List Filter icons. I cannot find anything on this in ServiceNow Support or the community. Screenshot shows the ic...
The attribute 'Editable' is read only on the Express List View table [sn_sow_exp_app_view]. Having the configured views editable in the Express List is something really desirable to Event Management Operators, because it is really useful to use the f...
Hello, I have created a new service catalog and I want it to display when I select the "Create Request" button on an incident record. How can I change the catalog reference in the "Create request" button in an incident record?
Hi Connections short description: Update the Impacted service field in alert table. as it is doing a count instead of showing the actual Name of the Impacted services In SNOW Demo - they are showing the alert table. where the field "impacted Services...
Hi Team I am new to service now and i would like to know if it is recommended to adpot service operation workspace for service desk team as we are currently working with the classis views. How long it will take to configure and provide training for t...
Utilizing the chrome_tab from the Service Operations Workspace, we want to route to the Change Wizard in the platform. This is what we have where the link should return back to the Platform UI: { "contextual": ["record", "kb_view"], "newTabM...
Hello all, I am seeing an issue where Knowledge Gap records in the kb_feedback_task table are being closed out when the related INC record is Closed. How is that happening?
Hi, I have created a custom workspace with a landing page , list pages etc. There are some reports, KPI components configured on landing page. When an agent logs in to the instance, is it possible to show the landing page of custom workspace instead ...
I would like to know how to set the list view for the Service Operation Workspace column. When I click on Service Operation Workspace > Home > Your team's work > catalog tasks assigned to your team, a list of sc_task appears at the bottom of the scre...
Hello Experts, We have a requirement to auto-refresh the SOW list after updating any record on it. We tried enabling the glide.lists.live_list_enabled system property, but this only shows the count of updated records; it doesn't auto-refresh. The use...
In the SOW and native view in the problem form after submitting the form we can see many buttons like follow, delete etc. I want to give hint for follow button. But i can't find it.
