Resolved! How to Hide Create shift button in Service Operation Workspace ?
How to hide Create Shift button in Servicenow Operation workspace? other ui builder any other way we can hide it ?
Forum Posts
How does Response template, template and email template work in Agent assist panel in SOW
Hello,I want to know about the following topics a clear understanding. Help me in this-How does Response template, template and email template work in Agent assist panel in Service operation workspace. -Does all three template functionality work for ...
How to change the message displayed in an SOW applet when there is no data to report?
We have built a custom SOW interface using UI Builder. When an applet (set to visualization type donut) goes to collect data comes back with "no data", meaning there are no tickets with the selection criteria, the default message displayed indicating...
Resolved! Sidebar discussions menu not updating with scripted discussions
Hi, after finding the following post: Sidebar Chat Generator - Share | ServiceNow Developers I have implemented this into a PDI to investigate, however I am coming across a few issues:The discussion is created and gets posted to the activity section ...
How to show conflict detection message in workspace when change request conflict on scheduled
Problem statement: In a Native UI when we create a change and if any conflict happens on Change scheduled, it shows a warning message "Scheduling conflict detected". But when we open the same in Configurable Workspace it doesn't show.Can some one hel...
Resolved! Workspace Dashboard: open record from Data Visualization in the same Workspace
I've migrated a Dashboard and have it available on the SOW. Many reports were migrated to a List Data Visualization, but when I select an Incident number it redirects to the Platform view of the INC, and not a Workspace tab. I'd expect the Data Visua...
Agent Assist not showing Confluence search results in Service Operations Workspace
Dear everyone,I’ve integrated Confluence Cloud as an external data source in ServiceNow Agent Assist using AI Search and External Content Connectors. The configuration and crawling appear successful, but the Confluence articles are still not showing ...
How to Create and Add Dashboards in the Overview Dashboard of Service Operational Workspace?
Hi everyone,I'm currently working with the Service Operational Workspace in ServiceNow and want tocustomize the Overview Dashboard. However, I'm not sure how to create a newdashboard or add existing dashboards/widgets to the Overview Dashboard.Can so...
Resolved! Interactions details section coming as blank in service operations workspace
When we open existing interaction, form layout is coming as blank even the though the form layout is set correctly in proper scope. see the image.
swp shopping cart visible
When ordering catalog items on swp, I cannot add items to my shopping cart.What settings do I need to make to display the add to cart button?
AUTOMATED TEST FRAMEWORK
Hi all,I am currently automating the Problem module, including its stages and associated tasks, using ATF. While executing the test, I am encountering the following error:“Failed to report client batch process. Test will time out.”This issue occurs i...
Resolved! How to disable Email tab in Service Operations Workspace for RITM / SCTASK (Xanadu 9a)
Hi everyone,I’m working with Service Operations Workspace on ServiceNow Xanadu 9a, and I’m trying to disable the “Email” tab that appears in the activity section (alongside Work notes and Additional comments) for RITMs (sc_req_item).Current situation...
Report in risk workspace
I want to create a report on Risk workspace using indicator and breakdown. Is it possible to create a report which will show column and total in single report? If yes how?
Workspace View Rule cannot be created as View returned nothing
Hello, I am trying to create a new Workspace View Rule for our new custom CI Class to be used in SOW. However, the UI View mandatory field is not returning any result ( no matter in which application scope I am. e.g. Global, SOW Core, CMDB Workspace,...
