Hi Guys,I need to remove the IT Agent Dashboard as a default in SOW and I need to replace it with something else.I migrated 2 of our dashboards to Platform Analytics and made them visible in SOW. I can see them listed, however, it takes so much time...
Hi Community,I am working on Service Operations Workspace (SOW) and have configured Provider Notifications. The notifications are working fine and appearing in the notification bell icon.The Issue: When a user clicks on a notification from the bell i...
I have created a custom workspace and added the oob templates of dashboard, list and record to it. Whenever I open a list of particular module, the url shows with list id and tiny id in the service operations workspace as below./now/sow/list/params/l...
If I open incident table in service operation workspace, it is opening in ""SOW"" view, and If I open the same incident in CSM View it is opening in ""Workspace"" View. But here I want incident to get open in the "SOW" view only in CSM workspace also...
Hello community!Our Service Desk Manager built himself a custom dashboard in Service Operations Workspace (SOW) and would love to land on it by default when clicking the "Dashboard" button in the left ribbon. Right now, every time he logs back in and...
How I can create the Email Tab like here (Picture of the Incident Form, developed from another Developer) for RITM form?
Sow Button in Sc Task record to show below fields 1. Show ScTask - Drop down choice to show list of Sctasks under this RITM(it contains 1 main task and 3 types of individual ScTasks)2. To - reference to user table which is GlideList field Once ...
Working in Service Operation Workspace I want to be able to set a default dashboard for a team. We have the overview dashboard which is the default for everyone but as an example I want to change the default to always show on my teams to be the Servi...
Hi, I need to make a change to the record preview of alert in SOW. When we preview an alert, it displays the description on the top. We need short description of the alert populated there instead of description.Where in UI builder can I configure tha...
We recently updated our Service Operations Workspace ITSM Applications to version 7.1.4 and since then some users have reported issues with loading into Workspace. We have the default redirect for our agents to go to this page when logging in but the...
Hey all, in the SOW, I want to customize the size of the additional comments field to be bigger when showing up in default(height = 300, max.length=8000). How can I achieve this? Thanks in advance
I've started at a new company that uses the SOW which is new to me! How can I make it so that the dashboard doesn't show resolved tickets? I assume this is because it is showing active tickets, but I can't see where I can edit what is shown here
Hello AllI have a requirement in ServiceNow where users who have the x_example_role should continue to have their landing page in the Native UI (UI16). However, whenever they click on any record from a list view, open a record from a report, or acces...
I am creating notifications on RITM tickets as they are inserted. The notification will send and email to all assignment group users of the ticket. The body of the notification will include a link to the RITM ticket. I would like for users to click t...
Hi,How to add addition field in Record Information contextual sidebar for sc_task only in SOW. I have followed many other articles but nothings working. I have added required field "opened_by" in UX form header but not working. I have checked UI buil...
