Trying to update/install Service Operations Workspace ITOM Apps

Kyle J
Tera Contributor

3 weeks ago

 I am on  GCC (government) instances. I have upgraded most of my plugins I want to continue to use in my all instances. I am having trouble updating one in particular in Production: Service Operations Workspace ITOM Apps.  I have all the dependences but this one installed.  Again this was obviously not an issue in my non-prod instances.

KyleJ_0-1768861745977.png

 

I have search everywhere for sn_itom_admin_ct to get and install this dependency.   I have used the New Application Manager, the Classic Application Manager, ServiceNow Store...  I have even tried ITOM admin center (and other iterations around admin center) in my searches.  I know there is an Admin Center.  It is installed and updated. I can not find what needs to be installed to satisfy this dependency.  I need this to make sure all my related plugins work.

 

Anyone have ideas??  Are you going to tell me to but in a HiWave ticket?  I am just hoping someone else has run into something like this before I do.

 

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3 REPLIES 3

Fabian Kunzke
Mega Sage

3 weeks ago

Hey,

 

so the code leads to this plugin: https://store.servicenow.com/store/app/05125e7487f5fe90221e8409dabb3521

 

Feel free to check if you can install it seperately.

 

Regards

Fabian

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Kyle J
Tera Contributor

3 weeks ago

That is interesting.  it must not be GCC approved.  I can't see it in the GCC SN Store.  Why would it offer me everything but one small component?  I guess I am going to have to talk to my Impact team

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Fabian Kunzke
Mega Sage
In response to Kyle J

3 weeks ago

Hey,

I am not familiar with the GCC part, to be honest. This is a fairly new plugin, so it might have flown under the radar. Best to raise a ticket to get help 🙂

 

Regards

Fabian

 

ps.: if this has helped you, please mark the correct answer to make it easier for others to find the solution.

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