UI Action visibility in Case form of Service Operations Workspace

[user_lm]

Hi,

We have created a UI action on both "incident" and "sn_customerservice_case" and made it to available for SOW. In SOW, for incident we were able to see the UI action whereas in case form the button is unavailable. Not sure what might restrict the button to show up. Please help me here. 

Workspace client script

    g_modal.showFrame(

    {

        url: '/ui_page.do?sysparm_table='+encodeURIComponent(g_form.getTableName())+'&sysparm_sys_id='+encodeURIComponent(g_form.getUniqueValue()),

        title: 'Test',

        size: 'lg',

        height: 400

    }

   );

Thanks in advance

[Ankur Bawiskar]

@user_lm 

share screenshots of your UI action config

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