As our team is looking into migrating from our current platform page to the new service operation workspace, we have realized that the forms in the service operation workspace looks a lot different compare to the forms we have in the service operatio...
How to change background colour of additional comments of incidents in SOW(service operation workspace) ?
I've noticed that non db fields such as sys_tags doesn't seem to be picked up by EVAM filters. Does anyone have any insights to this? I'm trying to add incidents with a specific tag to the Announcements section on the SOW Landing page. But they just ...
The subcategory remains empty and mandatory for the SCTASK ticket after saving the form on SOW(Service Operations Workspace), but if we reload the form correct value will be visible on the subcategory for SCTASK. We are facing this issue only on SOW ...
Hello, I am unable to see the sidebar in SOW. In Production, I can see it, but not in Development. Please let me know if you have any ideas about this issue. Please find below attached screenshot for DEV.
Looking through the EVAM View Configs for Incidents, used in Service Operations Workspace, I notice in the mappings object, it says "highlightedHeaderLabel": "state"But where does the actual highlighted labels come from?I assumed it's from UX Highli...
Does anyone know of a way to modify the default table populating the list view on the Service Operations Workspace? Out of box it pulls from incident, however, we would like to have it pull from Universal Request's instead. I have not seen anything i...
Hello all,how can I add Service operations workspace view in records like Demands, HR Cases. I have added this as UI lists in SOW . But when I open this record in SOW , It shows the record in default view . In the platform too , when I open the deman...
We have a requirement to amend the Tier 2/3 specialist service operations workspace page to remember user preference of the dropdwon selection "Your work/Your team's work". This is because managers want to be able to have their preference of "Your te...
Hi Community Team,How to open bar chart Reports Data in a new tab without closing the existing tab. The issue is it's overriding the existing tab on dashboard in workspace in ServiceNow. Has anyone came across this issue. Please provide the necessary...
Hello, I have a question is about how to translate activity stream form in agent workspace. Thank you
Hello ,Can someone help me how to configure New button for a particular list in SOW.I have created a new list called 'Demand assigned to me' , when I click on the New , I want a specific page to appear
Hi, I am trying to create a Recipient List for Targeted Communication which should have recipients from a user group "xyz". Can you suggest how to achieve this?
Hello, I'm using UI Builder to edit a variant I created from the service operations workspace. I found that while using Agent Assist there is an option to attach a KB but after its saved it attaches to the additional comments instead of attaching t...
Hi Community!I have a requirement which goes as following:Edit the pop-up view/preview for user-records showing in the workspace(ONLY WORKSPACE).In other words, change the list which shows when you hover over the "i"-icon to preview the user-record f...
