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Unable to Download Attachment in Workspace

Divya13
Tera Contributor

Hi All,

Currently I'm working on configuring the workspace. I got into an issue where user are able to see attachment in catalog task directly in the workspace. They don't have an option to download when they click on the link it simply opens the attachment record with sys_id and other details.

 

Catalog task with Attachment:

Divya13_0-1709070435516.png

 

When i click on the attachment I see information related to the  attached record instead of download of the actual attachment. 

Divya13_1-1709070449583.png

 

Expected Results:

When they click on the link users wants to download the file to local machine. Any suggestion or solutions for this behavior? Your help is much appreciated. 

 

2 REPLIES 2

Varad Bhagwat1
Tera Contributor

I am having same issue so can anyone suggest something

 

dattanarend
Tera Expert

Hi @Divya13, @Varad Bhagwat1  I'm also experiencing the same issue. If you’ve found a solution, could you kindly share it here? It would be greatly appreciated and very helpfulhttps://www.servicenow.com/community/itsm-forum/how-to-display-ritm-attachments-in-sctask-without-co...