Where does the highlighted state value on EVAM Cards come from?

Vegard S · ‎09-20-2023

Looking through the EVAM View Configs for Incidents, used in Service Operations Workspace, I notice in the mappings object, it says "highlightedHeaderLabel": "state"

But where does the actual highlighted labels come from?
I assumed it's from UX Highlighted values (sys_highlighted_value), but there's no records there for the State field for example, only Priority.

I'm adding another set of cards for Universal Request and I use the exact same EVAM config and EVAM View Template as Incident, but all state fields are just gray.

Brad Marin · ‎10-19-2023

Wanted to add, I've found this documentation but it's fairly lacking and I have still not been able to get this figured out, even with the doc.

View solution in original post

Brad Marin · ‎10-20-2023

Yep you're correct, here is a working example I have for Universal Requests: