Workspace View Rule cannot be created as View returned nothing

[Siti Nur Hidaya]

Hello,

I am trying to create a new Workspace View Rule for our new custom CI Class to be used in SOW. 

However, the UI View mandatory field is not returning any result ( no matter in which application scope I am. e.g. Global, SOW Core, CMDB Workspace, Agent Workspace, etc.). FYI, there are more than three UI View exists for this CI Class.

Following the article below, I have ensure that UX View Rules Configuration, UX Page Registry, UX Page Properties (viewRuleConfigId) is all configured correctly.

How to create a Workspace Experience View Rule to ... - ServiceNow Community

Am I missing anything here? Does the UI Views need to be created is specific application scope?

Thanks in advance.

[Siti Nur Hidaya]

The reference qualifier is the same as yours. And, I am in developer instance with admin access. The view is not hidden too.

Even after clearing the cache, logout then login again, the View field in WS View Rule is still empty.

Any idea?

Thanks a lot.

[timothymcdo]

Hello, I am experiencing the exact same issue. I'll also note that in the "Workspace" reference list, only the Agent Workspace is visible. Please let me know if you find a solution @Siti Nur Hidaya !