We have a bundle of new and exciting features available for those users of Service Portal who upgrade to Utah - be it a CSM or Employee Center implementation, or an entirely custom portal!
You can find Employee Center specific updates here.
Human Readable URLs
What was updated?
- Service Portal page authors are now able to configure human readable URLs for their pages.
- Examples of human readable URLs:
- Catalog-category/category-item-name​
- Article-category/article-title
Outcome
- Increased URL ranking in public search engines.
- Improved user experience via easier comprehension of the URL.
- Exposure of the page’s purpose prior to the user accessing it.
Sitemap Generator Enhancement
What was updated?
- The Sitemap Generator store application was enhanced to enable users to include custom content when generating sitemaps.
Outcome
- Sitemaps that are generated now can contain content that a customer has updated such as custom pages, videos, and files.
Mobile and Web Page Speed Optimizations
What was updated?
- Code that causes delays during the rendering process for Service Portal pages has been either eliminated or migrated.
Outcomes:
- Performance improvements in page rending time for both mobile and web Service Portal pages. In internal tests we achieved up to a 50%* reduction in the time to render a page.
*This value is dependent on your specific portal configuration, so your percentage may differ.
- Time to First Meaningful Paint (FMP) is reduced for both mobile and web rendering, allowing for a user to read the content of the page faster.
- Improved time to FMP assists with gaining greater rankings within search engines for those with publicly facing portals.
