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Service Portal Resource and Training Guide 👩‍🏫

ServiceNow offers a range of material to expand your knowledge of Service Portal. The most important thing to note is that these resources are designed to cover Service Portal from our perspective - however, if you wish to develop highly custom feat...

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Eliza by ServiceNow Employee
  • 6749 Views
  • 1 comments
  • 4 helpfuls

Currency field on the record producer

Recently, I came across a question where the questioner asked about adding a currency field on the record producer.    I had a similar use case in the past where I needed to show an amount field with currency sign attached to it on a record producer....

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Service Portal Design Guidelines

    Service Portal serves as a primary touchpoint for many users of ServiceNow – unless one is a fulfilller or an admin they will typically never leave the Service Portal user interface. In order to satisfy these users, it is vital to provide the...

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Eliza by ServiceNow Employee
  • 15270 Views
  • 5 comments
  • 7 helpfuls

Is Service Portal being deprecated?

  Please note that this guide is no longer being maintained. Please refer to product documentation for the latest information. The short answer is no.   The longer answer is that there are no plans at present to replace Service Portal with a differe...

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Eliza by ServiceNow Employee
  • 7865 Views
  • 7 comments
  • 16 helpfuls

What's new in Utah for Service Portal 🌄

We have a bundle of new and exciting features available for those users of Service Portal who upgrade to Utah - be it a CSM or Employee Center implementation, or an entirely custom portal!   You can find Employee Center specific updates here.   Hum...

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Eliza by ServiceNow Employee
  • 1851 Views
  • 4 comments
  • 3 helpfuls

Service Portal FAQ

    Please note that this guide is no longer being maintained. Please refer to product documentation for the latest information. Overview What is a Service Portal?Service Portal is a product that enables organizations to provide a visual layer to...

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