How to modify the ticket details

[Edward Novella]

hi i have problem figure out how to do this.

after i rise a ticket on service portal, its a pear a widget at the left  with the ticket details, but i want to add some fields but i dont know were to modify it

[Anil Lande]

Hi,

Can you pleas share screenshot? where exactly you want to add additional fields?

[Edward Novella]

the widget of ticket submision

[Anil Lande · Accepted solution]

Please check below KB Article.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0820434

[Edward Novella]

thanks but i have a problem that the widget thta i want to modify is a custom one, but i dont know how found it to modify