Click on the topic for a quick recap, including recording the session and your reference presentation. You can check out all of our previously recorded Platform Academy sessions via this YouTube playlist. Enjoy!
2022 - Platform Academy Sessions
Platform Academy
Join us for our series of live sessions focused on platform topics like Automated Test Framework (ATF), Instance Scan, Upgrade Center, Source Control, and CICD, as well as everything Workflow Automation.
This academy happens every other week Thursday (9am PST, 6pm CET). We'll have product experts on hand to demonstrate concepts, best/good practices, provide guidance, and answer your questions in a live setting.
Click here to see our upcoming schedule of events!
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December 8th, 2022 - Securing Records in ServiceNow In this session, you'll learn how to best secure records in ServiceNow. We'll cover best practices and guidance around Access Control Lists (ACL), Data Filtration, and other options to secure your data. Product Success Managers @Paige Duffey and @Jarod Mundt will answer your questions. |
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November 10th, 2022 - ATF Test Generator and Cloud Runner In this session, you'll learn more about two brand-new features for Automated Test Framework (ATF), now available on the ServiceNow Store. Product Manager Dinesh Kakumani speaks about ATF Test Generator and Cloud Runner and answer your questions about ATF. |
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October 27th, 2022 - Subscription Management: Mapping Custom Tables This session is a deep dive on Subscription Management. This time, Adam Stout will provide insights into custom tables and how to map them properly for reliable subscription tracking. |
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October 13th, 2022 - Tokyo Enhancements for ServiceNow Admins In this session you will learn more about our Tokyo enhancements for ServiceNow Admins. Adam Stout takes us through Upgrade Plans and Admin Center with Adoption Blueprints. Additionally, we speak about how Low Code, Upgrade Center, ATF, and Instance Scan will help you upgrade faster and more reliably. |
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September 29th, 2022 - Adoption Services In this session, we looked at the Adoption Services Products. Product Manager Mudit Khandelwal presented an overview of Guided Setup, Guided Tours, Help Center, and Onboarding Modals. Check it out for guidance on when to use which. |
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September 1st, 2022 - New for App Engine in the Tokyo Release In this session, Product Manager Kiernan McMorrow takes you through the enhancements in App Engine and App Engine Studio that were released with Tokyo. |
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August 18th, 2022 - New for the Now Platform in the Tokyo Release In this session, we learned all about the Tokyo Release. We were joined by Product Success Manager Paige Duffey to explore what's new for the Now Platform and which topics to explore as you're preparing to upgrade. |
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August 4th, 2022 - Getting Started with Playbook Experience In this session, you'll learn how to configure engaging a process experience for your agents with Playbook Experience. We were joined by guest host Jason Lefever, Product Manager for PAD and Playbooks. |
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July 7th, 2022 - Getting Started with Process Automation Designer In this session, you'll learn when, how, and why to use Process Automation Designer for your cross-enterprise workflow automation. We were joined by guest host Jason Lefever, Product Owner for PAD and Playbooks. |
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June 23rd, 2022 - Flow Designer performance and debugging tips In this session, we dove deep into Flow Designer performance, debugging and learned about error handling for flows and flow actions. Learn how to create robust business logic in Flow and Action Designer. |
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June 9th, 2022 - Flow Designer Migration Use Cases In this session, we talked about migrating to Flow Designer. Learn which use cases can be solved with which Flow Designer capabilities today! We also talked about guidance and best practices when you want to start adopting Flow Designer or start a migration project to convert your legacy workflows, business rules, or other scripted business logic. |
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April 14th, 2022- Activating Next Experience UI In this session, you will learn how to get started with Unified Navigation in the Next Experience. Returning guest speaker Ashley Snyder leads you through the considerations and steps for migrating to the new technology. |
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March 31st, 2022 - What's new in the San Diego Release for Next Experience? This week's session is a review of what is new in the San Diego release for the Next Experience. Welcome back Amanda Joslin to learn about Unified Navigation, improvements to UI Builder and other Next Experience news. |
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March 17th, 2022 - What's new in San Diego for the Now Platform? This week's session is a review of what is new in the San Diego release for Creator Workflows and the Now Platform. |
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February 17, 2022 - Flow Designer Good Practices
In this week's session, we want to encourage and empower you to start using Flow Designer or use it even more if you have started already. We'll provide some good practices, use cases, and migration guidance. Adam Stout will show you how to create a flow that will send out burst reporting emails with Flow Designer. |
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Feb 3rd, 2022 - Empowering Citizen Developers with Delegated Development In this week's session, we'll provide you with guidance on how to use Delegate Development to manage app development permissions to empower your Citizen Developers. Establish guardrails to ensure a safe environment for Low/No-Code developers to solve their business needs. |
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January 20th, 2022 - Introduction to the Next Experience In this session, guest speaker Amanda Joslin took us through our new UX framework Next Experience, and the UI Builder that creates engaging experiences for your user's business needs. |
Prior Platform Academy Sessions by Year
Click on the year below for all Platform Academy sessions held that year.
