Slava Savitsky
Giga Sage
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09-02-2024
04:16 PM
Many processes involve notifications that remind participants about an outstanding action. They are preconfigured by an administrator and are triggered by specific events in the record’s life cycle. I have seen numerous implementations of such reminders, but all of them lacked flexibility because the recipient had no influence on their timing and contents. Few people know that ServiceNow has native functionality for reminders that can be very handy for support agents and other kinds of fulfiller users. Check it out in my new blog post.
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