2023 - Platform Academy Sessions

Click on the topic for a quick recap, including recording the session and your reference presentation. You can check out all of our previously recorded Platform Academy sessions via this YouTube playl...

How to install Agent client collector using a non admin standard user

Installing ACC using a system user or admin user may sometimes get a push back, hence in this video I attempt to install ACC using a non admin local standard user How to install ACC with a non admin l...

Keeping your instance database footprint tidy (06): Drop syslog_trans_prejakarta* tables

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Keeping your instance database footprint tidy? Reducing instance database footprint? An important subject, thou...

Do not run into that weird Flow Designer bug, Part 3

After my initial two posts on the subject (refer to Part 1 and Part 2), I never expected that my series on strange issues in Flow Designer would continue, and I'm asking myself: Is it really true that...

Keeping your instance database footprint tidy (05): Lower duration Table Rotation

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Keeping your instance database footprint tidy? Reducing instance database footprint? An important subject, thou...

ServiceNow Service Catalog Best Practices: Designing and Optimizing Service Offerings

In today's fast-paced business environment, organizations are constantly striving to improve their service delivery and streamline their operations. One way to achieve this is by implementing a robust...

ServiceNow scoped apps and their data models

ServiceNow Key Management Framework [ sn_kmf ] Below is the awesomenow creativeworks design model of above app Data Model :  downloadable link : Github file Data model walkthrough :

ServiceNow Certified Implementation Specialist - Integrated Risk Management preparation video series

ServiceNow CIS IRM is a very good exam to test your knowledge of ServiceNow IRM related modules, in this youtube playlist I have covered the notes that I have created as part of exam preparation. I ha...

ServiceNow – Create a data model diagram of a ServiceNow App

Ever thought of creating a data model for a scoped application. A visual representation of a scoped application, below is an example model for GRC: Advanced Audit Video demo : Github code : https://gi...

Building consumer-grade experiences on Service Portal, Now Platform

Building consumer-grade experiences on the Now Platform As digital businesses increase across the enterprise, it's imperative to focus and improve the core aspects of usability, scalability, interacti...

Keeping your instance database footprint tidy (04): Reduce (over)Auditing

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Keeping your instance database footprint tidy? Reducing instance database footprint? An important subject, thou...

Now on Now: How ServiceNow uses the Now Platform brings intelligence to every corner of the business

ServiceNow uses its platform to bring intelligence into every corner of the business. We use its data, analytical, and AI capabilities to reach the desired business outcomes—from simple to cutting edg...

The Right Candidate for Service Catalog Request

Being part of the ServiceNow ecosystem, everything we do on the platform is largely focused on building workflow for a business process. It could be as simple as a basic case request that needs to be ...

Variable Data in a GlideModal

Recently I came across an ask to showcase multi line text variable data in a more readable format which could be searched, sorted, and paginated so to offer a better user experience. This data was com...