Best Practices for Migrating to Workspaces

Best Practices for Migrating to Workspaces ServiceNow offers Configurable Workspaces as the modern alternative to the legacy Core UI and Agent Workspace. This guide provides an overview of the strateg...

Platform Academy - Now Assist Readiness Evaluation

Solve the AI Readiness Puzzle Before You Even Begin If you've ever started an AI project and realized halfway through the implementation that you're missing key data, misconfigured access, or don't ev...

Let's Co-create the Future of AI Agents!

We’re conducting a research study with early adopters of AI Agent Studio to understand what it takes to move AI Agents from sub-production to production. We’re looking to speak with teams who are curr...

Architecting AI Search Success: A Data-Driven Design Framework

Implementing ServiceNow AI Search in a large enterprise environment is not just a configuration exercise—it’s a strategic data engineering challenge. For architects and implementers, success depends o...

Platform Academy 10/21 | Workspaces through the ages and why NOW matters

Workspaces Through the Ages: Why Now’s the Time to Adopt Configurable Workspaces ServiceNow’s workspace experience has come a long way from the legacy Agent Workspace to the flexible, Configurable Wor...

ServiceNow Releases Voice Agents as part of the AI Experience

Introduction AI Voice Agents refer to intelligent conversational systems that understand, respond to, and act upon natural spoken interactions, delivering support across voice–enabled channels such as...

Taming Data Growth: Inside the New Data Management Console in the Zurich Release

Visualize, Analyze, Optimize: Smarter Data Management with ServiceNow Zurich Release Managing enterprise data isn’t just about storage — it’s about performance, compliance, and sustainability. With th...

Could not find a record in sys_hub_flow_version for column version_record referenced in this update

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field The issue described in this content, has been fixed by ServiceNow in Patch 5 of the Zurich family release. Hi there, Work...

What's new in Zurich: UI Builder

The Zurich release just dropped some serious power-ups for ServiceNow UI Builder—and this session breaks it all down. Join Maria Gabriela from the Agent Experiences team as she dives into what’s new, ...

What’s New in Knowledge Management: Zurich Release Highlights

What’s New in Knowledge Management: Zurich Release Highlights The Zurich release of ServiceNow continues to evolve how teams create, manage, and automate knowledge. In this edition of Platform Academy...

Platform Academy - Introducing Next Gen Usage Insights with User Experience Analytics

This Platform Academy session brought together ServiceNow experts and users to explore the power of User Experience Analytics (UXA). Hosted by Sharon Barnes, with in-depth presentations from Samantha ...

Service Portfolio in the Agentic World

A traditional Service Portfolio per ITIL includes all services managed by an organization: those currently live, those in development, and those retired. In the agentic context, however, the portfolio...

Decoding Your Now Assist Readiness Evaluation Scores

 So You’ve Run Your Readiness Evaluation — Now What? If you’ve installed and configured the Now Assist Readiness Evaluation (NARE) in ServiceNow, you’ve already taken the first big step toward deploy...

Configuring the Now Assist Readiness Evaluation: An Implementor's Walkthrough

If you’re working with ServiceNow’s Now Assist platform, the Now Assist Readiness Evaluation is your first stop to gauge how prepared your instance is for Now Assist and agentic AI capabilities. Befor...