What’s New in Knowledge Management: Zurich Release Highlights The Zurich release of ServiceNow continues to evolve how teams create, manage, and automate knowledge. In this edition of Platform Academy...
This Platform Academy session brought together ServiceNow experts and users to explore the power of User Experience Analytics (UXA). Hosted by Sharon Barnes, with in-depth presentations from Samantha ...
A traditional Service Portfolio per ITIL includes all services managed by an organization: those currently live, those in development, and those retired. In the agentic context, however, the portfolio...
So You’ve Run Your Readiness Evaluation — Now What? If you’ve installed and configured the Now Assist Readiness Evaluation (NARE) in ServiceNow, you’ve already taken the first big step toward deploy...
If you’re working with ServiceNow’s Now Assist platform, the Now Assist Readiness Evaluation is your first stop to gauge how prepared your instance is for Now Assist and agentic AI capabilities. Befor...
What Is the Now Assist Readiness Evaluation? The Now Assist Readiness Evaluation is a powerful Store app that does exactly what the name promises. It leverages advanced algorithms and structured asses...
Introduction A customer had a critical, finance related request type that needs fast approval (a couple of hours max.) and is subject to audit. If they cannot contact the approver in time, they need t...
A Centralized, Guided Upgrade Process Zurich enhances Guided Upgrade, a new feature in Yokohama that provides a step-by-step console to manage your entire upgrade journey. This new experience centrali...
Playbooks are one of my favorite features of the ServiceNow AI Platform. And with the Zurich release, AI is now part of Playbooks in two ways. The first is Agentic Playbooks, where AI Agents can be in<!-- --><!-- --><!-- --><!-- -->...
One of the questions or trivia that comes up in almost every ServiceNow implemenration is:“Should we build this integration directly in ServiceNow or pass it through the enterprise integration layer?”...
Redefining Agent Productivity: ServiceNow's Next-Gen Tools in Zurich The Zurich release is here, and with it comes a wave of features designed to improve the agent experience in ServiceNow. In our lat...
Are you passionate about shaping the future of ServiceNow’s Knowledge Graph tool? We’re conducting a research study to understand how customers set up or manage Knowledge Graph and to evaluate new des...
Fivetran offers a pre-built connector into ServiceNow to grab data and send it out to other systems like Snowflake. From a recent setup, we wound up doing a bit of back and forth to get everything ali...
This is a question asked almost all the time, and if you're reading this article, it's likely your situation, too. While quick answers might be: No, we shouldn't add technical debt to our platform Yes...
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🐸 Say Goodbye to Instance-Hopping Hell
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What’s New in Knowledge Management: Zurich Release...
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Configuring the Now Assist Readiness Evaluation: A...
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Platform Academy - July 15th, 2025 - Code Signing
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Platform Academy - July 10th, 2025 - An Admin's Gu...
