Gone are the days of manual clicks, tedious data entry, and context-switching between apps. Desktop actions are created using AI Desktop Actions application (Formerly known as Agentic Desktop) is a cl...
Go From Zero to Hero in Hours with ServiceNow’s AI‑Driven Onboarding ServiceNow’s Platform Academy kicked off the year with one of its most exciting sessions yet—an inside look at Dynamic Guidance, th...
On January 20, 2026, the Platform Fundamentals Academy, alongside Rahul Mathur from Platform Core Experiences, hosted an insightful session focused on ServiceNow Smart Docs and AI‑driven document work...
Click on 'View recap' for a quick overview, including a recording of the session and your reference presentation. This YouTube playlist allows you to explore our previously recorded Platform Academy s...
While setting up my first AI Voice Agent I ran into a problem which forced me to open a support case. Normally you would think that this is something bad but in retrospect I would say I am glad that I...
In today’s enterprise workflows, a large part of critical information still lives outside structured systems—embedded in screenshots, images, handwritten notes, PDFs, emails, and application screens. ...
The Day the Bots Finally Learned to Think It was 8:43 a.m. on a Monday when the first email hit the ServiceNow inbox. “My payroll is wrong again. Please fix this. I’m tired of chasing five teams.” In ...
We analyzed the Platform Academy sessions from 2025 to see what resonated with the community. From AI agent workflows to debugging Flow performance, here's a look at the episodes that developers found...
Platform Academy – Intro to Process Mining In most organizations, dashboards tell you what is happening—Process Mining shows you why. In this recent Platform Academy episode, Dan Grady takes us on a j...
This FAQ addresses common questions about Now Assist Analytics dashboards and reporting capabilities. Whether you're tracking consumption, measuring adoption, or assessing business impact, this guide ...
This article outlines how to build a custom report to visualize Now Assist usage by Workflow and Product using the sys_gen_ai_usage_log table and the skill hierarchy metadata. While the data model off...
Say Goodbye to Instance-Hopping Hell using HopMyNow Anyone working across multiple ServiceNow instances knows the struggle. You open a record in one instance…then you need the same record in Dev, Te...
On December 4th, 2025, the Platform Academy hosted a session focused on strategies for seamless ServiceNow upgrades across all customer environments. The event equipped platform owners, admins, and IT...
Best Practices for Migrating to Workspaces ServiceNow offers Configurable Workspaces as the modern alternative to the legacy Core UI and Agent Workspace. This guide provides an overview of the strateg...
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ServiceNow AI Lens: Bringing Visual Intelligence t...
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Upgrade with Confidence ServiceNow Upgrades with ...
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What’s New in Knowledge Management: Zurich Release...
