Knowledge 2026 Two Sessions · May 5 · Las Vegas Adoption Servicesand
Dynamic Guidance Knowledge 2026 is here—and we want to make sure you
walk away with exactly what you need. Join us for two hands-on...
Overview When the Agentic Desktop Recorder captures your desktop
interactions, it organises everything into three building blocks:
screens, anchors, and steps. Understanding how these three relate to
...
Subscription Management Hub Welcome! Welcome to the Subscription
Management Hub Your central resource for all things Subscription
Management — from overview, understanding usage, capacity, entitlement...
SmartDocs and Doc to Voice Hub Welcome! Your go-to destination for
everything SmartDocs and Doc to Voice — tips, tutorials, release
updates, and community-authored articles all in one place. Whether
y...
We're conducting research on how practitioners manage and prepare data
for AI workflows, and how they discover and adopt tools that support
that work. Who we're looking for: People who work with data ...
Guided Tours + Dynamic Guidance (Together, by Design) Table of Contents
The Role of Guided Tours (Why They Still Matter) Where Dynamic Guidance
Adds Value How They Work Better Together The Business Im...
Adoption Services Hub Welcome! Whether you're onboarding new employees,
navigating the learning curve of ServiceNow products, or working to
bring consistency across your organization, you've come to t...
If you've ever spent a morning staring at raw test logs trying to figure
out why a business rule broke overnight, you already know the cost of
reactive testing. During a recent Platform Academy sessio...
Every ServiceNow upgrade carries a tax. Not in licensing, not in
downtime, but in the post-upgrade labor of reviewing skipped records:
the customized records that conflict with base system changes and...
Imagine ServiceNow released platform updates every month. Could your
organization keep up? During a recent Platform Academy session on the
Guided Upgrade Console, we posed exactly that question to the...
Making Sense of AI Assistants: A Practical Guide to Assistant Analytics
in ServiceNow As AI-powered assistants become more embedded in
ServiceNow workflows, one big question keeps coming up: How do we...
One evening during the winter of 2015, I found myself in one of those
conversations that disguise profound wisdom as casual banter. My friend
— let’s call him Vikram — was holding court on the art of ...
The Problem: Excel Chaos Meets Manual Effort Every enterprise team,
whether IT, HR, or Operations—relies heavily on Excel. Asset inventories
Employee onboarding lists Vendor or device data Compliance ...