Let Otto write the Story

This is the second article in my mini-series exploring Moveworks' capabilities by teaching it to manage stories in ServiceNow.Here is the full list of articles in the series:Part 1: Create Moveworks P<!-- -->...

Think Before You Prompt: Assists vs Tokens in ServiceNow

AI is everywhere these days, and ServiceNow is no exception. With Now Assist, the platform brings generative AI into everyday workflows to help users write content, summarize records, generate code, a...

Platform Academy - Your AI Has Been Busy. Now Assist Center Monitoring Can Prove It.

Your AI Has Been Busy. Now Assist Center Monitoring Can Prove It. Overview Note: Originally published for Now Assist Center (NAC). As of Australia Patch 5, this product is now AI Admin Center (AIAC). ...

Create Moveworks Plugins for Story Management

With the introduction of EmployeeWorks as the AI Enterprise Front Door, the way employees interact with ServiceNow is fundamentally changing. We are shifting away from portals with rigid structures to<!-- -->...

Understanding Your AI Readiness Findings: A Practical Guide to Every Result

Understanding Your AI Readiness Findings: A Practical Guide to Every Result Table of Contents How to Read Each Finding Findings by Section AI Search Virtual Agent ITSM CSM HRSD Articles Hub https://sn...

Designed for Everyone: Accessibility and AI in the Australia Release

Designed for Everyone: Accessibility and AI in the Australia Release Thank you to everyone who joined our Platform Academy session on accessibility and the ServiceNow AI Platform. Whether you are an a...

From Build to Tested in One Conversation: Introducing ATF Test Agent

Ask any developer what they'd rather be doing than writing ATF tests, and the answer is almost always: building. Authoring a single, carefully assembled ATF test typically takes 15 to 20 minutes, a mo...

Upgrades Don't Have to Start From Scratch Every Time

If you've ever kicked off a full ServiceNow upgrade and felt like you were starting completely from scratch, even though your team went through this exact exercise a year ago, you already know the rea...

Platform Academy: Now Assist Center: AI Made Simple for Developers

Now Assist Center: AI Made Simple for Developers Overview Note: Originally published for Now Assist Center (NAC). As of Australia Patch 5, this product is now AI Admin Center (AIAC). Same product, new...

ServiceNow AI Control Tower, What is it and Why is it important?

What is ServiceNow AI Control Tower? ServiceNow AI Control Tower is a centralized governance and compliance command center. It provides enterprises with total visibility to discover, monitor, and mana...

From Idea to Working AI in 15 Days: Your Framework to Run an Agentic AI POC

Most organisations have no shortage of AI ideas. The challenge is knowing which one to start with, how to scope it, and how to get to a result fast enough to maintain business momentum. This framework...

Stop reaching for AI first: your decision framework for picking the right tool for the right job

One of the most common mistakes in AI projects is choosing the technology before understanding the problem. Agentic AI is powerful, but it is not always the right answer, and using it where a standard...

Monitor Smarter: AI Insights Now in One Place

Monitor Smarter: AI Insights Now in One Place Table of Contents Overview Monitoring Is Now Centralized New: The Business Value Dashboard Setting Up a Value Configuration Articles Hub https://sn.works/...

Using AI Readiness in Now Assist Center

Using AI Readiness in the Now Assist Center Table of Contents Overview What is AI Readiness Evaluation? Where to Find It in Now Assist Center Running the Assessment Reviewing Your Results Next Steps A...