Prompt Smarter, Not Harder: A Developer’s Guide to AI-Powered Test Generation in ServiceNow If you’ve ever lost a weekend to manual test setup before a ServiceNow upgrade, you’re not alone. The releas...
The ServiceNow Platform Academy recently featured a packed session exploring how AI agents and workflow automation work hand-in-hand. Victor and Lisa shared a comprehensive look at designing intellige...
Unlocking Platform Security with ServiceNow Code Signing If you’ve ever worried about unauthorized scripts running in your ServiceNow mid server or want tighter control over what gets deployed to prod...
This guide is intended to provide a comprehensive, step-by-step walkthrough for integrating the ServiceNow Virtual Agent with Microsoft Teams using a Microsoft 365 E5 developer environment. It is base...
All-In-One Development: Why ServiceNow Studio Is a Game Changer for Developers If you’ve been a ServiceNow developer for any length of time, you probably know the feeling of bouncing between different...
Lessons from the Field: Going Native with ServiceNow Mobile After Knowledge 2025 At Knowledge 2025, one thing was clear: most customers are still figuring out their mobile strategies. Whether you're e...
Reinforce Your Security with Continuous Authentication and Zero Trust in ServiceNow If you're responsible for platform security, especially in regulated environments, you've probably faced the limitat...
How to Make ServiceNow Notifications Subscribable Notifications are one of the most useful—and most frustrating—features in any platform. Too few, and you miss critical updates. Too many, and you’re d...
Enhance ATF with On-Demand PDF Reports: A Developer’s Guide If you’ve ever wished for a better way to share or certify ATF test results in ServiceNow, you’re not alone. In this Platform Academy sessio...
From Chaos to Order: Making Service Catalog Work for You Anyone who has waited endlessly for a laptop approval or emailed five people to gain access to a tool knows the pain of chaotic service request...
An Admin’s Guide to Now Assist: Setup, Skills, and Real-World Insights If you’re an admin working in the ServiceNow ecosystem, you’ve likely heard of Now Assist—ServiceNow’s generative AI engine embed...
How to Verify and Troubleshoot Group Action Framework (GAF) Activation in ServiceNow The Group Action Framework (GAF) enables intelligent clustering of task records to improve AI-driven recommendation...
Sometimes you'll be asked to do 'admin' type tasks, such as:Check the CMDB CI to find inactive CI Owners so we can update them? You may then think, ok I will write a background/fix script and print ou...
When I first started testing GenAI, I asked it to grade something from 1 to 10. The responses I got included 2, 3, 5… and even 15!? That one really threw me off. Turns out, the issue was that I wasn't...
on:
Platform Academy - July 15th, 2025 - Code Signing
on:
Platform Academy - July 10th, 2025 - An Admin's Gu...
on:
Instance scan and leveraging it for other purposes...
