Making Sense of AI Assistants: A Practical Guide to Assistant Analytics in ServiceNow As AI-powered assistants become more embedded in ServiceNow workflows, one big question keeps coming up: How do we...
One evening during the winter of 2015, I found myself in one of those conversations that disguise profound wisdom as casual banter. My friend — let’s call him Vikram — was holding court on the art of ...
The Problem: Excel Chaos Meets Manual Effort Every enterprise team, whether IT, HR, or Operations—relies heavily on Excel. Asset inventories Employee onboarding lists Vendor or device data Compliance ...
Now Assist Readiness Evaluation: System Properties Reference Family Release: Yokohama Release: 1.0.5 Roles Required: admin Overview The Now Assist Readiness Evaluation (NARE) is your built-in tool for...
The Agentic Desktop Recorder is your starting point for building reliable desktop automations. But like any powerful tool, the quality of what you get out depends heavily on how you use it. Follow the...
In this blog, you will learn how Agentic Desktop brings intelligent, no-code automation to your local environment. It enables you to automate repetitive, UI-based tasks in legacy desktop applications ...
This guide walks you through everything you need: infrastructure requirements, plugin installations, instance configuration, and your first desktop action. Follow these steps in order and you will be ...
If you’ve ever spent time hunting through multiple tables to wire up app menus for the Filter Navigator/All menu, hand-editing order fields, and bouncing between records just to get a list module conf...
If you've ever stared at a perfectly configured workspace page and thought "I wish I could just use that over here" — you're not alone. It's one of the most common pain points we hear from admins mana...
If you've ever wished you could sit down with the UI Builder product team and just ask everything that's been on your mind, this is your recap. In a recent Ask the Experts session, Maria Gabriela Waec...
Assistant Analytics: Assists Table of Contents Key Visualizations Sum of all Conversational Assists Assist Consumption Executions per Assistant Trending Sum of all Assists Top 10 Used AI Features Arti...
Assistant Analytics: Self-Solve Performance Table of Contents Understanding Key Metrics Total Events: Your Opportunity Funnel Total Self-Solved Events: Your Real Wins Live Agent Transfers: Your Failur...
Configuring Now Assist Guardian: Offensive Content & Prompt Injection Protection If you're deploying Now Assist in your organization, you've probably asked yourself: What happens when someone tries to...
Disclaimer – This article is part of a series exploring the new features and capabilities introduced in the Australia release. Since we’re still in the Early Availability (EA) phase, things may change...
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Share Your Experience: How You Prepare Data for AI...
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ServiceNow AI Lens: Bringing Visual Intelligence t...
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Upgrade with Confidence ServiceNow Upgrades with ...
