Interested in a ServiceNow event built for developers? Registration for now[dev]26 is officially open!

Unlocking Productivity and Accessibility with Doc-to-Voice Agent

Paty Montesinos
ServiceNow Employee
53m ago

Unlocking Productivity and Accessibility with Doc-to-Voice Agent

Transforming the Way Enterprises Interact with Documents

SmartDocs and Doc to Voice Hub

Want to see all of our other articles and blogs related to SmartDocs, Doc to Voice, and Redaction Agent?

You can copy the link above and share it!

Reimagining Document Interaction: Let Your Documents Talk Back

 
Across all industries, enterprise professionals spend countless hours reading and interpreting lengthy documents—reports, contracts, proposals, analyses, and more. This traditional, text-based approach can disrupt productivity, forcing users to pause their workflow, shift focus, and manually extract important insights. For people on the go or those with accessibility needs, reading isn’t always the most effective or inclusive option. The result? Reduced focus, lower retention, and limited capacity for multitasking.

The Doc-to-Voice Solution

 
The Doc-to-Voice Agent (also known as the AI Smart Docs to Voice Agent) revolutionizes how users engage with documents on the Now Platform. With this innovative capability, any document can be instantly transformed into a clear, natural, voice-based experience—accessible anywhere, anytime. Whether you’re commuting, prepping for a meeting, tackling operational tasks, or simply staying informed without breaking your flow, you can now listen instead of read.
 
  • Audio Summary: Instantly converts documents into concise, easy-to-understand voice overviews, letting you grasp key points at a glance.
  • Voice Q&A: Ask questions and receive personalized, spoken answers directly from the document’s content—no more manual searching.
  • Even when documents include charts, images, or other visual data, Doc-to-Voice Agent bridges the gap by describing visuals and summarizing insights, ensuring a fully accessible and comprehensive audio experience.
 
This seamless voice integration ensures all document content—including visuals—is accessible and actionable. Let’s explore why Doc-to-Voice Agent is the smart choice for boosting efficiency, productivity, and inclusion in your organization.

Why Choose Doc-to-Voice?

 
  • Boost Efficiency: Traditional document review is time-consuming. Doc-to-Voice Agent transforms lengthy reports, technical manuals, and case studies into dynamic audio summaries in seconds, saving hours and making document review effortless.
  • Increase Productivity: Get tailored, spoken responses to your questions—even for data found in charts or images. No more endless scrolling.
  • Accessibility First: Voice interaction reduces cognitive effort, eliminates reliance on typing, and provides an inclusive way to access information—perfect for diverse roles and accessibility needs.
  • Enhanced Comprehension: Listening helps users process information more naturally, improving retention and making complex content easier to absorb.
  • Seamless Workflow Integration: Listen to documents right where you work—inside a case, incident, approval, or any record.

See Doc-to-Voice Agent in Action

 
Experience the power of Doc-to-Voice Agent with this demo video. Watch as static documents are converted into dynamic voice interactions, delivering instant summaries and real-time answers. Please note, any figures or outcomes shown in the video are for demonstration purposes only and do not represent actual corporate data. Use this example to see how Doc-to-Voice Agent can elevate your workflow before exploring real-world applications and measurable results.
 
SmartDocs Doc to voice- marketing ready.mp4

Empowering Every Role and Team

 
From leadership to compliance, HR, platform operations, customer service, field teams, and beyond, Doc-to-Voice transforms static documents into interactive voice experiences. Critical content becomes audible, voice-searchable, and instantly actionable. Designed for accessibility and speed at enterprise scale, Doc-to-Voice Agent supports every business unit in any industry, turning policies, contracts, technical manuals, release notes, and security standards into real-time, hands-free answers.
 
  • Executives: Listen to strategic reports while commuting.
  • Compliance Officers: Get regulatory highlights without sifting through pages.
  • Auditors: Locate compliance evidence hands-free.
  • Field Teams: Access technical manuals and quick answers on the move.
  • Platform Owners: Instantly interpret key documents and receive actionable insights.
  • Customer Service & HR: Enable natural narration of policies and contract summaries.
  • Federal Agencies: Absorb critical information while on the go, improving response times.
  • And many more!

The Bottom Line

 
Doc-to-Voice Agent isn’t just about listening—it’s about unlocking true understanding through conversation. Voice reduces cognitive effort, eliminates typing, and offers a more inclusive, intuitive way to comprehend documents while remaining focused on your work. Embrace the future of intelligent documents with Doc-to-Voice Agent—a better, faster, and more accessible way to work.

How to Get Started

 
  1. Configure Voice Assist for Documents skill: (Admin role required)
  2. Activate the Skill: Go to Now Assist Admin > Skills, search for "Voice Assist for Docs," and activate it.
  3. Define Availability: Select the tables and roles for which the skill should be enabled.
  4. Configure System Properties: To configure system properties for the Voice Assist for Docs skill, see Configure Document Voice Interaction.
  5. Generate Audio Summaries: Use the Audio Summary feature to listen to document overviews.
  6. Ask Questions via Voice Q&A: Start a voice session, provide consent, and interact naturally with your document.
  7. Privacy Note: Voice Q&A is powered by Google’s Gemini API and requires user consent for microphone and document sharing.

Doc to Voice FAQ

 

General Functionality

Q: What is Doc to Voice?
A: Doc to Voice, also referred to as Doctor Voice, is a ServiceNow feature that enables real-time, voice-driven interaction with documents. Users can listen to documents, ask questions, and navigate content using voice commands.
 
Q: Is Doc to Voice just a read-aloud tool?
A: No. Doc to Voice supports interactive, real-time voice conversations with documents, not just audio summaries.
 

Features

Q: Can Doc to Voice interpret charts and images?
A: Yes. Doc to Voice can read and interpret simple bar and line charts.
 
Q: Is there translation or multi-language support?
A: Currently, only English is supported. Multi-language support is planned for future releases.
 

Usage and Configuration

Q: How do I enable Doc to Voice?
A: You need ServiceNow Otto for Platform, activation of the Doc to Voice skill.
 
Q: Is Doc to Voice available for all document types?
A: Doc to Voice is available for PDFs and Word files attached to records or knowledge articles.
 
Q: Does Doc to Voice require an additional license?
A: Doc to Voice requires ServiceNow Otto for Platform license.
 
Q: Is Doc to Voice available for on-premises instances?
A: Not at this time.
 

Security and Privacy

Q: Is Doc to Voice PII-aware?
A: This feature is under review, with updates to be provided in the future.
 

Other Common Questions

Q: Can SmartDocs or Doc to Voice generate knowledge base articles from ticket resolutions? 
A:No. This is not currently within the scope of SmartDocs or Doc to Voice.
 
For more information about Docs to Voice Agent, please refer to the additional resources below.

Additional Resources

 
  • Supported formats: PDF and Microsoft Word documents attached to records or knowledge articles. Innovation Lab guidance also references PPT and Excel as additional supported formats.
  • Activation: Enable the Doc to Voice skill through the admin panel. Requirements include ServiceNow Otto for Platform, ServiceNow Otto for Document Management, ServiceNow Otto for Document Voice.
  • Availability notes: English is currently supported. On-premises instances and Government Community Cloud customers are not supported at this time.
 

SmartDocs and Doc to Voice Hub

Want to see all of our other articles and blogs related to SmartDocs, Doc to Voice, and Redaction Agent?
 
 
You can copy the link above and share it!
 

Embrace the future of intelligent documents with Doc-to-Voice Agent

0 Helpfuls
  • 31 Views
Popular Blog Posts