Are you responsible for monitoring ServiceNow’s Now Assist in Virtual Agent’s (NAVA) success and value? We want to hear from you! We’re conducting a research study to better understand how customers l...
If you've ever hesitated to migrate to Next Experience workspaces because of testing complexity or performance concerns, you're not alone. Our latest Platform Academy data reveals a perfect 50/50 spli...
Building a Custom Stopwatch in UI Builder — Live from Platform Academy In this special Platform Academy “Ask the Expert” edition, we go hands-on with the brand-new Component Builder in UI Builder, p...
This week’s Platform Academy session brought an exciting deep dive into one of the most powerful tools for building modern, scalable experiences on ServiceNow: controller building in UI Builder. Led b...
Mastering Now Assist Analytics: The Admin’s Guide to Unlocking AI Insights in ServiceNow As ServiceNow continues to expand its AI footprint, understanding how your organization uses those capabiliti...
Are you fluent in GlideQuery or are you rather a stanch adherent of the classical GlideRecord like me? As I touched GlideQuery for the first time, I found out something interesting about how it treats...
Are you a Service Desk Manager (or similar role)? We’re looking for customers to share their insights on how we can create a better experience for managers and agents in blended human–AI teams. By joi...
We'd love to have you to participate in a research study on Agentic AI implementations within ServiceNow's platform. As an implementation partner helping customers deploy and optimize these solutions,...
Prompt Smarter, Not Harder: A Developer’s Guide to AI-Powered Test Generation in ServiceNow If you’ve ever lost a weekend to manual test setup before a ServiceNow upgrade, you’re not alone. The releas...
The ServiceNow Platform Academy recently featured a packed session exploring how AI agents and workflow automation work hand-in-hand. Victor and Lisa shared a comprehensive look at designing intellige...
Unlocking Platform Security with ServiceNow Code Signing If you’ve ever worried about unauthorized scripts running in your ServiceNow mid server or want tighter control over what gets deployed to prod...
This guide is intended to provide a comprehensive, step-by-step walkthrough for integrating the ServiceNow Virtual Agent with Microsoft Teams using a Microsoft 365 E5 developer environment. It is base...
All-In-One Development: Why ServiceNow Studio Is a Game Changer for Developers If you’ve been a ServiceNow developer for any length of time, you probably know the feeling of bouncing between different...
Lessons from the Field: Going Native with ServiceNow Mobile After Knowledge 2025 At Knowledge 2025, one thing was clear: most customers are still figuring out their mobile strategies. Whether you're e...
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🐸 Say Goodbye to Instance-Hopping Hell
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What’s New in Knowledge Management: Zurich Release...
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Configuring the Now Assist Readiness Evaluation: A...
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Platform Academy - July 15th, 2025 - Code Signing
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Platform Academy - July 10th, 2025 - An Admin's Gu...
