Assistant Analytics: Overview

Assistant Analytics: Overview Table of Contents Cumulative AI-Assisted Actions Why It Matters Average Distinct Users Why It Matters What to Do When Users Plateau Assist Usage Volume Why It Matters Ove...

Assistant Analytics Hub

Assistant Analytics Hub Welcome! Assistant Analytics is a built-in dashboard in Assistant Designer that provides clear visibility into how your AI assistants are performing across channels and workflo...

Assistant Analytics: Introduction

Assistant Analytics: Introduction Table of Contents Access Requirements Understanding AI Assistants What AI Assistants Include Why Assistant Analytics Matters for Developers Accelerate Decision-Making...

Platform Academy February 3rd, 2026 - Platform Academy: Now Assist Usage in Subscription Management

On February 3, 2026, the Platform Academy, hosted by Sharon Barnes and featuring Paty Montesinos, delivered a focused session on monitoring and managing Now Assist usage in ServiceNow Subscription Man...

Your AI Agent Has a New Superpower -- Desktop actions!!!

Gone are the days of manual clicks, tedious data entry, and context-switching between apps. Desktop actions are created using AI Desktop Actions application (Formerly known as Agentic Desktop) is a cl...

Platform Academy – January 27th, 2025 Go From Zero to Hero ServiceNow’s AI‑Driven Onboarding

Go From Zero to Hero in Hours with ServiceNow’s AI‑Driven Onboarding ServiceNow’s Platform Academy kicked off the year with one of its most exciting sessions yet—an inside look at Dynamic Guidance, th...

Platform Academy - January 20th, 2026 - ServiceNow Smart Docs & AI‑Driven Document Workflows

On January 20, 2026, the Platform Fundamentals Academy, alongside Rahul Mathur from Platform Core Experiences, hosted an insightful session focused on ServiceNow Smart Docs and AI‑driven document work...

2026 - Platform Fundamentals Academy Sessions

Click on 'View recap' for a quick overview, including a recording of the session and your reference presentation. This YouTube playlist allows you to explore our previously recorded Platform Academy s...

Troubleshooting my first AI Voice Agent

While setting up my first AI Voice Agent I ran into a problem which forced me to open a support case. Normally you would think that this is something bad but in retrospect I would say I am glad that I...

ServiceNow AI Lens: Bringing Visual Intelligence to Forms, Service Portals, and Mobile Experiences

In today’s enterprise workflows, a large part of critical information still lives outside structured systems—embedded in screenshots, images, handwritten notes, PDFs, emails, and application screens. ...

The Day the Bots Finally Learned to Think

The Day the Bots Finally Learned to Think It was 8:43 a.m. on a Monday when the first email hit the ServiceNow inbox. “My payroll is wrong again. Please fix this. I’m tired of chasing five teams.” In ...

The 12 Platform Academy Sessions That Developers Actually Watched in 2025

We analyzed the Platform Academy sessions from 2025 to see what resonated with the community. From AI agent workflows to debugging Flow performance, here's a look at the episodes that developers found...

Platform Academy – Intro to Process Mining

Platform Academy – Intro to Process Mining In most organizations, dashboards tell you what is happening—Process Mining shows you why. In this recent Platform Academy episode, Dan Grady takes us on a j...

Now Assist Analytics Frequently Asked Questions

This FAQ addresses common questions about Now Assist Analytics dashboards and reporting capabilities. Whether you're tracking consumption, measuring adoption, or assessing business impact, this guide ...