Agentic AI Doesn’t Wait. Can ITIL Still Lead? This Won’t Sit Comfortably—And That’s the Point. ITIL brought order, language, and structure when enterprises needed it most.It still matters—especially w...
Welcome to the Platform Product Resource Hub! You got sent here because you talked to one of our Platform Product Managers at Knowledge 2025. This resource is designed to provide customers visiting an...
When we think of ServiceNow, the usual suspects come to mind—Incident Management, Change Requests, Knowledge Articles, and Self-Service Portals. These are the obvious heroes of the platform, and right...
Previously I wrote about Instance Scan and how I feel its under utilised, and you and your teams could likely benefit from it. Now let's dive into some more specifics on the use of 'Script Checks', an...
I think Instance Scan is probably one of the underused features of ServiceNow, and it's so powerful and useful. If you've worked in 'Software dev teams' (E.g. Teams whom are building web apps in React...
Hello, I wanted to create this article for others like myself who may have stumbled across the Document Management documentation and been confused regarding conflicting features/functionality included...
Introducing ServiceNow Service Bridge: Use Cases, Benefits, and LimitationsIn our discussions on ServiceNow integrations, we've explored various integration patterns and ways to accelerate them, such ...
Exploring Event-Driven Integration in ServiceNowIn previous discussions, we explored various integration patterns within ServiceNow, highlighting their significance in creating seamless workflows acro...
Exploring Data Synchronization in ServiceNowData synchronization is a critical integration pattern in ServiceNow, ensuring that data remains consistent and up to date across multiple systems. Whether ...
Exploring Outbound Integration Options in ServiceNowServiceNow provides versatile outbound integration options to connect with external systems, catering to diverse business needs. Whether you're auto...
Understanding Inbound Integration Options in ServiceNowServiceNow offers multiple options for inbound integrations, allowing external systems to send data into the platform efficiently. The most commo...
Exploring Integration Patterns in ServiceNowServiceNow offers a powerful platform for seamless integration with external systems, helping organizations streamline workflows and improve efficiency. Int...
Understanding Decision Tables in ServiceNowA decision table in ServiceNow is a configuration option that can be used to evaluate multiple conditions and return a result based on predefined logic. It s...
Understanding Field Encryption (FE) in ServiceNowIn today’s digital age, protecting sensitive information is more critical than ever. For instance, data breaches in 2023 alone exposed millions of pers...
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Platform Academy - July 10th, 2025 - An Admin's Gu...
