Redefining Agent Productivity: ServiceNow's Next-Gen Tools in Zurich The Zurich release is here, and with it comes a wave of features designed to improve the agent experience in ServiceNow. In our lat...
Are you passionate about shaping the future of ServiceNow’s Knowledge Graph tool? We’re conducting a research study to understand how customers set up or manage Knowledge Graph and to evaluate new des...
Fivetran offers a pre-built connector into ServiceNow to grab data and send it out to other systems like Snowflake. From a recent setup, we wound up doing a bit of back and forth to get everything ali...
This is a question asked almost all the time, and if you're reading this article, it's likely your situation, too. While quick answers might be: No, we shouldn't add technical debt to our platform Yes...
Are you responsible for monitoring ServiceNow’s Now Assist in Virtual Agent’s (NAVA) success and value? We want to hear from you! We’re conducting a research study to better understand how customers l...
If you've ever hesitated to migrate to Next Experience workspaces because of testing complexity or performance concerns, you're not alone. Our latest Platform Academy data reveals a perfect 50/50 spli...
Building a Custom Stopwatch in UI Builder — Live from Platform Academy In this special Platform Academy “Ask the Expert” edition, we go hands-on with the brand-new Component Builder in UI Builder, p...
This week’s Platform Academy session brought an exciting deep dive into one of the most powerful tools for building modern, scalable experiences on ServiceNow: controller building in UI Builder. Led b...
Mastering Now Assist Analytics: The Admin’s Guide to Unlocking AI Insights in ServiceNow As ServiceNow continues to expand its AI footprint, understanding how your organization uses those capabiliti...
Are you fluent in GlideQuery or are you rather a stanch adherent of the classical GlideRecord like me? As I touched GlideQuery for the first time, I found out something interesting about how it treats...
Are you a Service Desk Manager (or similar role)? We’re looking for customers to share their insights on how we can create a better experience for managers and agents in blended human–AI teams. By joi...
We'd love to have you to participate in a research study on Agentic AI implementations within ServiceNow's platform. As an implementation partner helping customers deploy and optimize these solutions,...
Prompt Smarter, Not Harder: A Developer’s Guide to AI-Powered Test Generation in ServiceNow If you’ve ever lost a weekend to manual test setup before a ServiceNow upgrade, you’re not alone. The releas...
The ServiceNow Platform Academy recently featured a packed session exploring how AI agents and workflow automation work hand-in-hand. Victor and Lisa shared a comprehensive look at designing intellige...
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ServiceNow AI Lens: Bringing Visual Intelligence t...
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Upgrade with Confidence ServiceNow Upgrades with ...
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What’s New in Knowledge Management: Zurich Release...
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Configuring the Now Assist Readiness Evaluation: A...
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Platform Academy - July 15th, 2025 - Code Signing
